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Online Resumes with "Call Center Director"
Provide the best possible service to the customers. Enjoyable workplace. Lowest customer service calls.
Call Center Director
Seeking a management career in the fields of inside sales, customer service, and/or call center. I have the experience to sucessfully fulfill these roles in most industries!
I thrive in leadership roles, moving companies and people beyond expectations and towards greater efficiency and profitability.
Results-driven, bilingual business executive with 17+ years of demonstrated experience optimizing call handling and sales processes, quality control, and customer satisfaction. Extensive hands-on experience in mid-to-large call center settings; a diplomatic leader skilled at facilitating dialogue that ultimately results in positive outcomes for all stakeholders. Fluently bilingual in English and Spanish.
The key strengths that I possess for success in this position include, but are not limited to, the following: • Provide exceptional contributions to customer service for all customers. • Strive for continued excellence. • Strong communication skills. • I am a self-starter. • Eager to learn new things. You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom your custom...
With a background as a call center director, I have experience coordinating call center and telecommunications daily operations, including leadership and guidance of staff. My experience monitoring key performance indicators, as well as possessing the ability to anticipate and adjust staffing levels to maintain customer service standards will be an asset to your position.
My career objective is to find a new home which will provide me increased benefits, 401K, retirement plan and an incentive program.
To find a position that is rewarding and challenging where I am able to utilize and develop my experience and skills in customer service and personnel management.