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Online Resumes with "Avaya CMS"

IT Manager in the making

Tags for this Online Resume: Windows Server, NICE VOIP Logger, Citrix Presentation Server, Windows Server 2003, Micro Call, Avaya S8720 Switch, Avaya AES , Avaya CMS, Avaya Communication Manager, Avaya Site Administrator

Workforce Management - Traffic Controller

To begin a career path utilizing my earned expertise in all operational procedures related to call center staffing; specifically with regards to responding at any time to Service Level requests thereby establishing a call center environment that will meet objectives without end. Additionally, I would hope this to cement with a successful and dependable Company.

Tags for this Online Resume: Call Center, Call Center, Traffic Controller, Traffic Controller, Avaya CMS Supervisor, Avaya CMS Supervisor, Facilitator, Facilitator, TotalView IEX, TotalView IEX, Insurance, Insurance

Experienced Call Center Leader with 20 Years Experience

Successful manager with over 20 years of professional experience for positions leading call center operations, client services, and corporate training across industries. Proven ability to hire, train, coach, evaluate, and supervise sales and service employees in call center settings. Expertise maintaining service levels and call quality for compliance with contract requirements and organizational goals. Consistently manage ...

Tags for this Online Resume: Avaya CMS, Call Center Management , Staff Training & Leadership, Employee Mentoring & Coaching , Quality Assurance

Reporting Analyst, Workforce Management

Tags for this Online Resume: call center workforce management, reporting analyst, traffic analyst, agent skilling, IEX, Avaya CMS, Cisco ICM, IEX Workforce Planning System, Cisco UCCM, NICE IEX TotalView WFM (R4.6)

Quality Assurance Analyst

Over 10 years experience in the software testing industry.

Ideal Companies: Blue Cross Blue Shield, US Cellular, Verizon, Tellabs, T-Mobile, DRW Holdings, Trading Technologies

Tags for this Online Resume: TestDirector, IVR, Unix vi-editor, Mercury Quality Center, Testing Methodologies, Avaya CMS, Six Sigma - Green Belt, MS Office Suite, Test Design, Test Execution, Manual Test Cases

Bilingual Telecom Specialist

Seeking a position where my professional qualifications, technical skills, hands on experience and customer driven perspective can provide meaningful, value added contributions to the success of your organization

Tags for this Online Resume: IVR, Avaya PBX, Avaya CMS, Empirix Hammer CallMaster, Empirix OneSight, Quality Assurance

Experience Database and Software Development.

Database Analyst, VBA, Excel, SQL, Oracle.

Tags for this Online Resume: Oracle, SQL, Excel, VBA, Analyst, Database, Security Clearence

Voice Network Engineer / Avaya Specialist

Be an integral part of an advanced, forward thinking, telephony team.

Tags for this Online Resume: Avaya, PBX, Call Center, Avaya CMS, Modular Messaging

IT Service Delivery / Information Security Management - 20 Years of Experience - Front Range Area

Accomplished IT service delivery and project manager recognized for excellent hands on leadership skills and the ability to successfully navigate complex challenges in a fast-paced environment. Adaptable, versatile, and efficient with an impeccable work ethic. Highly adept at process improvement and fostering a collaborative team environment. Certifications: Microsoft Certified Professional, ITIL v3, Network + (Dec '15), ...

Tags for this Online Resume: Leadership, Incident Management, Process Improvement, IT Strategy , Communication, Information Security, Problem Solver, Compliance

Featured Profile

Telecomm Specialist - 20 Years of Experience - Near 80923

IT professional with years of experience in various roles. Looking for a Full-time or Contract-to-hire position as an Avaya PBX Administrator, Telecom Analyst or IT Support Specialist.

Ideal Companies: GE Johnson, LexisNexis, Compassion International, Progressive, Focus On The Family, City of Colorado Springs,

Tags for this Online Resume: Telecom, Avaya, PBX, MCSE, Desktop Support, Microsoft Office, Documentation, Team Player, Communication Manager, Avaya Site Administration, Windows 7, Windows 8, Server 2008, Server 2012, Verint, Uptivity, Call Center, Agent Login, Voicemail, Ayava Aura, AVST, VDN, Vector, Route Pattern, Trunk Group, Media Gateway, EC500

Director - 20 Years of Experience - Near 85249

SUMMARY Entrepreneurial senior leader with extensive experience growing organizations and managing contact center operations in customer service, higher education, sales, web chat, technical support, workforce management, collections, and shared services. Results-oriented and collaborative leader with experience in leveraging operational resources - people, process, technology, business partners - to improve operational eff...

Tags for this Online Resume: Management, Sales, Support, Web, Leadership, Coaching, Leadership Development, Call Center, Contact Center, Phoenix, Customer Service, Customer Experience, Sales Management, Inside Sales, Technical Support, Zendesk, MS Office, Avaya CMS, Workforce Management, Live Chat, Six Sigma

Operations - 19 Years of Experience - Near 29720

Summary * Senior Voice Engineer with over 12 years of experience supporting large scale enterprise environments. * Very skilled with Avaya environments and Avaya administration, with experience on G450/G650, Avaya CMS, Avaya PBX, and CSX for patching, implementation and advanced troubleshooting. * Extensive experience with Codec services and Networking Protocols. * Over 12 years of experience with call center design and arc...

Tags for this Online Resume: Microsoft Windows 7, Windows 7, Gateways, AVAYA, Infrastructure, Services, Cisco, Cms, Codec, Voice