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Experienced Information Technology Professional, with extensive experience in IT, software, web usability, and digital accessibility standards compliance. Excellent communication skills with experience in documentation, print production, instructional design, course development, and training.
Tags for this Online Resume: html, software, it jobs, Adobe Acrobat, Licensing, PDF, Account Manager, Adobe, ANSI, Ansi (Am Natl Stds Inst), Accessibility, training, Instructional Design, Technical Writing, CSS, Section 508, Creative Suite, Microsoft Office, SAAS
1983-3/17/2007 US Army Aberdeen Test Center Aberdeen Proving Ground, MD IT Specialist Worked as a Tier II member of the Help Desk Team from 1997 to 2007. Help Desk was administered using Support Magic, later moving to Track-IT. Troubleshot and repaired problems, both hardware and software based for approximately 2000 systems of all types, vast majority being Dell personal computers covering the entire Dell line. Served as ...