Duane L

Manager - 18 Years of Experience - Near 80504



Education Level:


Will Relocate:



Accomplishments Achieved up to 140% of Net Operating Profit budget and 110% of sales budget in 1st year. Executed and monitored all corporate directives and sets goals/expectations including sales, service, store conditions, etc. to exceed expectations. Coached and trained all team members so each have a solid understanding of expectations and daily/weekly goals. Opened new store for start-up grocery chain (SmartCo Foods) in Longmont, CO. Set up and opened new store from scratch in 22 days. Set a company sales record (Smart & Final) for soft opening and an additional record for initial 2 days of sales. I quickly established expectations, departmental routines and goals, departmental cross training, and accountabilities. Improved store operations and service, increasing profitability $300K annually. Store labor was improperly assigned, causing incomplete assignments and poor customer service. Realigned staff according to business needs, improving check-stand "wait-time" and increasing customer satisfaction. Increased sales 15% and overall facility profitability 50%. Revamped store operations standards, generating additional $5M revenues and $850K in profits. Promoted to position at underperforming store with slumping sales and poor customer service. Wrote and implemented action plan. Coached and engaged staff on updated operations standards. Reinforced and exemplified expected front-end customer service. Improved operational profits by $870K. Increased sales by 50% Turned around faltering DSD district, growing sales 25% to $1.25M in 1st year. Promoted to manage struggling district with flat sales. Evaluated district and devised action plan. Met with distributors and outlined expectations. Worked with and mentored distributors, increasing revenues $250K annually. Improved customer service scores 10% within five months. Assigned to store with poor management which negatively impacted employee morale and sales. Held discussions with department managers and key personnel to determine solutions. Initiated and cultivated positive working relationships with all staff members. Coached and mentored staff on daily operations and customer service. Improved sales 4%.