Candice J

Help Desk Specialist - 15 Years of Experience - Near 94952


Help Desk Specialist


Petaluma, CA

Education Level:

High School/GED

Will Relocate:



SUMMARY OF QUALIFICATIONS * Organized, resourceful IT Manager/Supervisor with extensive experience in daily technical support of over 200 employees in a large legal firm in San Francisco, all aspects of computer equipment, and inventory. * Skilled in collaborating across many department levels, communication and documentation of best practices, standard procedures and new applications * Extensive experience in Helpdesk support, email management, audio visual setups, web conferencing, smart phone support, imaging computers, Cisco VOIP phone support * Proficient in Microsoft Outlook, Word, Excel, Powerpoint, Visio, Windows, Dameware, Arcserve, Sharepoint, database analysis, Document Management systems CAREER HIGHLIGHTS * Instrumental in designing Audio Visual systems for 2 offices and procuring a vendor to install the systems * Successfully maintained all the hardware and complex software suites for 2 offices with only 1 technical support person * Managed 3 large computer hardware refreshes over 15 years which included imaging new equipment and porting all local files to new equipment. * Played a key role in 3 major office moves - responsible for managing the breakdown & setup of all computer equipment * Successfully collaborated with the IT Director in 2000 for the technical side of the merger of two large law firms for San Francisco and Palo Alto offices - 200+ users Managed and supported all computer and telecom operations, which included the technical support of phones, computers and network infrastructure in both offices. Maintained and managed IT budgets and bills for the 2 offices. Candice Johnson 888 Olive Street page 2 415-328-6056 Responsible for: * First level point of contact for all users - local and remote