Savvy executive with extensive experience in business, healthcare, and educational environments with leading companies and organizations, such as Microsoft, Intuit, Kaiser Permanente and UCSD. Highly successful project manager developing people and projects, on schedule and within budget, to meet strategic plans and deadlines. Strong initiative to lead process improvement. Ability to create an environment in which people feel valued, satisfied, and productive. Proven track record in technical and non-technical environments including web and software application development, consulting services, training, communication, usability, customer service, and user-centered design Exceptional communication skills, including numerous publications and presentations.

COMPANY	POSITION HELD	DATES WORKED
UC San Diego	(Confidential)	1/2005 - 5/2007
Kaiser Permanente	(Confidential)	7/1999 - 1/2005
Microsoft/ Sidewalk	(Confidential)	4/1997 - 6/1999

SCHOOL	MAJOR	YEAR	DEGREE
USD	Counseling	1999	Master Degree
UC Irvine	Creative Writing	1981	Master Degree
UCLA	English	1978	Bachelor Degree

Highlights:

Management and Leadership: • Initiated, hired, and mentored new departments for Intuit, San Diego Sidewalk, and UCSD’s Portal Services. • Reorganized and managed 60+ people for Microsoft. Process Improvement: • Participated in first accessibility committee at Microsoft and UC San Diego, leading best practices. • Instituted zero defects development process at Intuit. Strategic Direction: • Created vision for usability and user interface design at UCSD to improve web usage. • Set direction and vision for San Diego Sidewalk, Orange County Sidewalk, and Los Angeles Sidewalk. Business Operations: • Managed $3M+ budgets and staff for key groups at Microsoft, Intuit and UCSD. • Orchestrated multiple projects simultaneously at all companies. Product and Technology Innovation: • Introduced bug tracking and testing to improve UCSD product development. • Created web-based patient care services at Kaiser Permanente. • Developed localized Microsoft products to improve global reach. Customer Experience Focus: • Led usability and user interface development at Intuit and UCSD, increasing usability 25% in first year. • Built solid customer relationships and satisfaction at San Diego Sidewalk and UCSD.

Companies I like:

Sony Online Entertainment, Intuit, DivX

P&L responsibilities
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Sales Support
Leadership

• project management
• people management
• strategic planning
• leadership
• process improvement

Management and Leadership: • Initiated, hired, and mentored new departments for Intuit, San Diego Sidewalk, and UCSD’s Portal Services. • Reorganized and managed 60+ people for Microsoft. Process Improvement: • Participated in first accessibility committee at Microsoft and UC San Diego, leading best practices. • Instituted zero defects development process at Intuit.