Customer service oriented, very organized and creative individual. Excellent leadership and training skills.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	9/2006 - Present
Babies R Us	(Confidential)	9/1997 - 9/2006
Montgomery Ward	(Confidential)	8/1993 - 9/1997

SCHOOL	MAJOR	YEAR	DEGREE
Moraine Valley CC	Business Marketing	1968	High School/GED Degree

Highlights:

Sent to corporate in NJ for meeting with corporate department heads to change some company policies, that increased customer service. Sent to new stores to interview and hire their employees and assist in merchandising and training the associates in the new stores.

Companies I like:

I don't have a preference. I prefer companies that value customer service first (both external and internal).

P&L responsibilities
Technology Solutions
Software Implementation
Leadership

• Customer Service
• Merchandising
• Assistant Manager
• Marketing

I was sent to the corporate office in NJ to participate in a meeting with heads of departments. This meeting resulted in changing several company programs (GFS and SIS) that increased customer service. Being sent to other stores to train their associates in merchandising.