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edward l

Sales Representative - 20 Years of Experience - Near 15068

Occupation:

Customer Service Manager

Location:

New Kensington, PA

Education Level:

Certification

Will Relocate:

No

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QUALIFICATIONS AND ACHIEVEMENTS Customer Experience Manager 12/31/2014

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SCHOOL MAJOR YEAR DEGREE

Bradford Business School Retail Management Trade School Degree
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TYPE TITLE URL DESCRIPTION

Website Indeed media url Job Opportunities

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Highlights:

Inducted into the Customer Experience Manager Guild by General Motors The guild was designed to recognize those Customer Experience Managers, who strive to exceed customer expectations and raise the level of the customer experience at their dealership. I was recognized as an achiever of those goals.

Companies I like:

Sales, MARKETING, Outside Sales traveling, Automotive Management

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Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
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