Pedro L




Education Level:


Will Relocate:



SUMMARY Information Technology Operations Professional offering an impressive record of success. A hands on team player with over 24 years of experience who is versatile, dedicated, determined, and self-motivated, with vast knowledge in enterprise project lifecycle methodology, network engineering, project management, and product support plus iSeries/Power Systems expert. ACCOMPLISHMENTS * Designed, planned & implemented Active Directory, Group Policy, Security Policy, Domain Organization Structure, OUs, Permissions, DHCP, DNS and groups for Corporate and Retail locations. * Planning, Deployment, and ongoing maintenance of windows servers, systems, and applications, including host in the NOC environment, NOC test environment, production environment and external environment. * Architecture, Planning, & implemented Active Directory Distribution List & Security Groups, group Scope (Domain Local, Global Universal) and Group types (Security & Distribution) to secure access and convert Lotus Notes to Exchange/Outlook email system for all location. * Planned, projected & Implemented Azure and LDAP for replication schedule of the Active Directory for phone systems and Microsoft Office provisioning and deprovisioning tasks. * Reduced department-wide spend by $500,000 through implementing process automation. * Boosted customer/client/user satisfaction ratings by 80% in under 24 months. * Streamlined branch & NOC operations, resulting in a 50% reduction in operating budgeted expense. * Selected, planned, and implemented Spiceworks (Help Desk Software) to track and improve on-time delivery, customer/client/user's issues, and software/hardware statistics. * Implementation of the Help Desk rotation, ticket escalation 3 and 4 support + Engineering. * Reduced hardware inventory and usage by more than half in an effort to reduce cost by department. * Implemented change management processes to improve on-time and efficient support/solutions delivery by 80%. * Designed, created & implemented Project Green: 98 % reduction of paper usage, company reduced supplies expense by $450K/year. * Maintained 99% uptime for 365 days per year for 24+ years * Oversaw IT support for 50+ servers, 500+ users and 650 desktops and laptops. * Involved in setting up a Cisco firewall, Microsoft rules & policies, which decreased the incidence of spam by 85% for all corporate-wide users. * Served as Network Administrator for department's LAN consisting of approximately 700 workstations, 50+ servers and 12 - 15 test-lab systems. * Managed and maintained a LAN and WAN running on 85+ switches. * Spearheaded the formation of an Internal Systems User Group to exchange ideas and information between the IT department and other departments. * Managed and led major network installation and upgrade projects. * Planned, projected, and setup Active Directory for the new retailers worldwide. * Worked with HR and department managers on the new forms for provisioning and deprovisioning in every platform. * Installed a UPS and Generator. * Implemented Microsoft Office 365 corporate-wide. * Transitioned from Lotus Notes to Outlook Exchange Cloud. * Designed Data Center: power, air-conditioning, building cabling, etc. * WMS Project: updated & upgraded software for the warehouse * Every 3-4 years refreshed & upgraded all hardware & software * Disaster Recovery for all Data Centers for the entire enterprise. * Help Desk Software implementation. * Provisioning/Deprovisioning employee's process. * Test environments (iSeries/Windows Servers).





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