Curt L

Customer Service Representative - 20 Years of Experience - Near 92210


Customer Service Representative

Education Level:

High School/GED

Will Relocate:



CURT D.LUCAS 75-543 Calle Del Norte Indian Wells, California 92210 Cell 760.601.5445 Home phone number 760-601-5445 Office phone number 760-601-5445 Web site: Objective: A position in Operations Profile • 35 years’ experience as professional multi-unit Restaurant manager and Hotel Operations Management. • Ability to direct complex projects from concept to fully operational status. • Goal-oriented individual with strong leadership capabilities. • Organized, highly motivated, and detail-directed problem solver. • Proven ability to work in unison with staff, volunteers, and board of directors. Education: Accounting, University of Southern California Relevant Experience & Accomplishments Program Coordination • Successfully established 25 new restaurant openings. • Balanced $15 million budget, resulting in impressive 18 percent profit margin. • Managed $42 million in sales for multi concept operations. • Wrote operations manuals for 3 different food service concepts. • Reorganized Operations Program, turning a respectable profit. • Designed service development plans and conducted operations assessments. • Counseled management on defining career and work related goals and objectives. • Formulated, wrote, and implemented new employee orientation manuals. Management/Supervision • Directed recruitment and retention of supervisors and staff of 500 employees. • Trained, supervised and evaluated staff, coached improvement management skills. • Resulted in multilateral staff achievement of work objectives. • Managed and developed over 50 managers into goal-oriented, successful professionals. • Successfully refined and implemented new projects. With over 25-years of hands-on experience as a professional managing and operating multi-unit restaurants, I bring a goal-oriented hands-on understanding of what it takes to successfully grow a restaurant. not only have I managed restaurants but was also responsible for directing recruitment and retention of supervisors and staff of over 500 employees. I was responsible for mentoring, growing skills and the careers of his employees Employment Corporate Recruiter for Main Course Recruitment, Sept 2012 until present Corporate Recruiter for Gecko Hospitality, October 2010 to Sept. 2012. Managing Partner, Nothing but Noodles, Syracuse, New York. July 2009 – Sept 2010 Managing Partner, Outback Steakhouse, New Hartford, New York Jan 2006- July 2008 Administer dining, preparation and service. General Manager - Accor Hotels dba Red Roof Inn Albany, NY (#1 ranked in Sales East Coast Division) upscale budget concept 1997-2006 Oversaw and directed total operations of this 115 room hotel. Franchise Business Manager, Buffalos Southwest Café East, Marietta, Georgia 1993-1997 • Oversaw operations of 37 restaurants both US and International. • Corporate liaison for the franchise community. Director of Operations, SGP Inc. –Calhoun, Georgia 1989 to 1993 • Brangus Cattle Company Steakhouses, International House of Pancakes franchises and Partridge Coffee Shops, Florida, Georgia and Tennessee District Manager, International House of Pancakes, Fort Lauderdale, Florida 1982 to 1989 • Oversaw 7 company operations and 8 franchise operations. District Manager, Stuart Andersons Black Angus, Steakhouse, Columbus, Ohio 1980 to 1982 • Trained and supervised multiple operations within a new market. Registry Hotel (5 star) Irvine Calif. – Night Audit, Night Manager Golden Forest Inn, Asst. General Manager Community Florida Restaurant Association, Member Involvement Boys and Girls Club of Utica, Board of Directors Winners Club, Board of Directors Chamber of Commerce, Member Children’s Museum of Utica, Member and volunteer Belvedere Hospital of Albany, Substance Abuse Counselor Thomas Lindsay Memorial, Volunteer, contributor and advisor Make a Wish Foundation, Volunteer and contributor Honors & Profession Scuba Instructor SSI Awards ServSafe Instructor 1990 - 1995