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Rawley S

Effective Operations Manager

Occupation:

General Manager

Location:

West Chester, PA

Education Level:

High School/GED

Will Relocate:

YES

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To obtain a multi-unit / multi-department management position with a progressive company which will utilize my current experience and develop new skill sets. The ideal company will encourage creativity and independence, value its employees, and will proactively develop all levels of employees. The ideal position will provide working with a team of professional individuals working together for creative solutions to the organizations challenges.

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COMPANY POSITION HELD DATES WORKED

Aquipt National Litigation Services (Confidential) 8/2006 - 4/2007
FedEx Kinkos (Confidential) 5/1999 - 5/2005
Little Caesars Pizza - Denraw Enterprises (Confidential) 8/1996 - 5/1999
Little Caesars Pizza - Dico Foods (Confidential) 1/1987 - 8/1996
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SCHOOL MAJOR YEAR DEGREE

Union High School Business 1986 High School/GED Degree
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Highlights:

Increased annual revenue by 18.5% and increased profit by 24.5% in a year over year comparison of same store sales within the district by formulating a business improvement plan that: streamlined procedures, developed quality control processes, and rewarded the team for their successes. Decreased payroll costs by 28% over a 12 month period by creating a labor action plan that focused on placing the right people in the right place. Increased customer satisfaction ratings from bottom 25% performance to top 25% performance within 6 months by creating an employee recognition plan that recognized improved customer service. Managed national operations including offices in: Philadelphia, Chicago, and Los Angeles. Hired, trained, developed, and managed teams of up to 125 plus employees including support management.
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Responsibilities would include: training, coaching, customer / client service responsibility, P&L accountability, hiring, holding subordinates accountable, and creating policies and procedures.
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