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RssCustomer Service Stability

A challenge - a job that requires out-of-the-box thinking mixed with proven experience. In this economy, service is a definitive heart of an organization - how you facilitate, maintain and sustain a high level of service could mean the success of failure of a business. Price and quality are absolutely a part, but when all is said and done -- it is service excellence that will see you through. I actually enjoy the new setup or rebuild of an organization's service center - stress has never been an obstacle and I infuse a teamwork enviorment wherever I have worked and always approach the day-to-day grind with a keen sense of humor. If you seek a proven leader, a person who uses experience as a base, yet thinks beyond to ensure continual service improvement, then consider my resume. My philosophy is -"Good Enough Never Is." Thank you.

Customer Service Manager

Aiken, SC

About Me

Industry:

Customer Service

Occupation:

Customer Service Manager
 

Education level:

Bachelor

Will Relocate:

Yes

Location:

Aiken, SC

Work Experiences

6/2004 - /2009

Carlisle Tire & Wheel

Manager

  • To ensure that my staff members,in various locations throughout the US, are fully trained and activley engaged in providing World Class service. Since we are a manufacturing/Sales organization, there is a very expansive group of diverse customers - internal and external - that we work with daily. I am actively involved in the consolidation of C/S and Distribution Centers thorughout the organization, whch includes the closing of some and the re-location of others as we continue to become a more lean company. The C/S group handle 10,000 to 18,000 calls monthly. Imonitor and create reports that drive the daily schedule to ensure our productivity levels are at their peak.

3/2000 - 6/2004

Kaba Ilco

Manager

  • My staff of 13, including a Customer Service Supervisor and a Customer Service Operations Supervisor handled all customer related phone calls regarding order inquiry& placement; technical assistance and order editing. The operations staff included credit processing, data entry and filing. The company is a Sales/Manufacturing organization who manufactures 2,000,000 million key blanks daily and also manufactures key cutting machines and cylinders. Key customers were ACE, TruServ, Do-It-Best, McMaster Carr, IDN, etc.

4/1999 - 3/2000

A & E Thread Co

Manager

  • Manage a staff of 43 associates that work with customers by consulting, entering and following up on all orders.Very detailed work including verifying proper thread certifications are entered and sent to the customer. I developed and initiated new training programs to improve the CSA's product knowledge. Created reports for individual customers as a tracking tool to help forecast standard thread needs by item. Was also a key team member ina new company acquisition program.

2/1994 - 3/1999

Barbour Thread

Director / VP

  • My staff o 32 included 28 customer service associates and support personnel and 4 warehouse personnel including 1 Warehouse Manager. This position required the complete setup of a Customer Service Center - including hiring and training of every staff person and at the same time was an integral part of installing a new computer system. Developed Policies/Procedures; Performance Evaluations; Slaes Policy; C/S Regionalization. ETC. Acquired and Set-up additional 20,000 Sq. Ft. distribution facility.

Education

1965

Associate Degree

Evans Business College

  • Business Administration

Skills

Keywords