Susan S

Highly Resourceful Communicator


Public Relations Specialist


Arlington, VA

Education Level:


Will Relocate:



Customer oriented advisor on measurable communications programs in the areas of brand development/management, executive messaging, program/event management, product launches, promotions and general communications that increase awareness, enhance perceptions and achieve business objectives. Possess strong skills in change management translating complex issues into clear messages with a demonstrated ability to develop relationships at all levels in both the international and domestic arenas.


CollapseWork Experience


(Confidential) (Confidential) 6/2005 - Present
Alchemy (Confidential) 3/2004 - 6/2005
Howard Systems International (Confidential) 12/1998 - 2/2004
Information Technology Association of America (Confidential) 6/1997 - 12/1998
National Republican Senatorial Committee (Confidential) 8/1995 - 5/1997
The Tensar Corporation (Confidential) 1/1994 - 8/1995
Dynacs Engineering (Confidential) 4/1991 - 11/1993



University of Florida Marketing 1988 Bachelor Degree



PROFESSIONAL EXPERIENCE6/05-Present AOL, LLC (formerly America Online, Inc), Dulles, VASenior Communications Manager, Corporate Communications Team 1/07-Present Internal/ External Communications consolidated under AOL re-organization to provide support companywide. Most recent win—senior team member in developing month-long (February) program to educate and engage global AOL employees on products and innovations, solely responsible for the management of multiple events and metrics including production for employee videos.Senior Communications Manager, Office of the CTO 1/06-12/06 Manage, develop, and implement employee communications programs for an organization of 3,000 that engage world-wide employees. From 1/06 – 10/06, responsible for strategic communications counsel to the CIO and his direct reports, all who reported to the CTO. Transitioned to manage entire CTO organization when new CTO was hired 10/06.? Work across all lines of business to develop and implement employee communications to support AOL products and services? Integral in the launch new AOLT Intranet ? Managed a $1.5 Million communications budget? Responsible for communications/branding of the Global CTO Organization that includes the United States, Dublin and India? Continued ownership of Offshoring communications ? Provide event planning for employee functions to promote education, awareness, and teambuilding including execution of the CTO’s first world-wide all-hands meeting. Solely responsible for video interviews/production with employees and CTO, post meeting survey showed 80% overall satisfaction ratingSenior Communications Manager, Office of the CIO 6/05-1/06Senior employee communications team member in the CIO’s organization of 1,200 employees. Provide day-to-day strategic communications counsel to two Vice Presidents, including International, one Senior Vice President and the Coordinator of the Balanced Scorecard, all who reported to the CIO. ? Partner with HR to provide executive talking points, toolkits, and other communications vehicles enabling line managers to foster effective, value-added face-face and cascaded messaging to employees ? Advisor for grassroots committee to promote and brand the Balance Scorecard initiative to the organization? Program and content manager for monthly CIO All Employee Call? Provided content for division Intranet and newsletter? Developed, implemented, and managed communications for the organization’s Offshoring messaging ? Developed internal employee surveys, and used results to deliver recommendations to address problems and issues? Created awareness program for the Business Platform Services, the next generation platform for AOL? Provide event planning for employee functions to promote education, awareness or teambuilding. 3/04-6/05 Alchemy Communications, Stamford, CTCommunications ConsultantProvide consulting on various communications projects. Major clients include: Howard Systems International, an IT consulting firm, America Online, a global Web services company, and The Alexander Group, a management consulting firm ? Developed and executed branding and communications strategy for new technologies organization ? Provided guidance to international client sites for EU compliance, recruiting and other communications issues ? Project Lead for internal communications during two product launches, later rolled out to the public ? Developed communications plan/timeline driving the launch of a Rewards and Recognition program? Maintained pulse on employee opinion through roundtables, meetings, one on one’s and surveys? Organized and managed plans and promotions for large events? Prepared executive talking points, announcements and press releases12/98-2/04 Howard Systems International, Inc. (HSI), Stamford, ConnecticutDirector of Corporate Communications Develop and manage overall communications strategy across the company’s two divisions to help re-position them in a new marketplace, generate increased visibility and support for overall business objectives while also serving as company spokesperson.? Implemented communications vehicles including Web, video, press, events, newsletters, executive messaging, customer satisfaction surveys and marketing collateral ? Created and branded corporate identity to ensure consistency/integrity of the development, production, and distribution of promotions, marketing collaterals, tools, tradeshows, and corporate-wide product launches? Instrumental in gaining recognition for company both in trade magazines and industry groups? Introduced new lead generation program using database marketing and criteria selection to target sales efforts, define customer segments and generate ROI? Supervised internal staff to facilitate coordination of communications projects6/97 – 12/98 Information Technology Association of America (ITAA), Arlington, Virginia Senior Program Manager, ITS DivisionBuild new relationships, and maintain current membership base through championship of new and existing grassroots campaigns including working with Federal agencies and Members of Congress on assigned policy and regular interface with ITS Board of Directors.? Designed and maintained the ITS Division Website and monthly newsletter? Managed ITS Division annual membership satisfaction survey and the 1997 ITAA national “Help Wanted” study ? Partnered with third-parties such as the Gartner Group for market research/analysis to predict and benchmark trends? Created and facilitated cross divisional National IT Issues Roundtable program ? Advocate agenda of division through lobbying efforts, events, coalition/ad hoc committees, and legislative updates8/95 – 5/97 National Republican Senatorial Committee (NRSC), Washington, D.C. Director of Inner Circle Donor ProgramWorking directly with members of the United States Senate, recruit and maintain a membership of over 7,500 donors and a budget of over $2 million through program management, fundraising events and external sponsorships. ? Organized independent membership drive further expanding membership by over 40 members? Created in-house direct mail programs grossing over 200 times the cost of mailing? A team leader in the Coordination of 1996 Republican National Convention and 1996 House/Senate Dinner ? Managed full-time staff of two, summer interns and volunteer staff of over 20 during the 1996 Republican Convention1/94 – 8/95 Tensar Earth Technologies, Inc., Atlanta, Georgia Meetings and Special Events CoordinatorOrganized, budgeted, negotiated and promoted approximately 20 annual tradeshows, all off-site meetings, and client events.4/91 – 11/93 Dynacs Engineering Company, Inc., Clearwater, Florida Business Development AssistantCompany liaison to Small Business Administration for 8(a) firms to explore contract opportunities with other 8(a) contractors. VOLUNTEER EXPERIENCE1990 – 1992 Prindle Catamaran Fleet #27, Inc., Tampa, Florida Media OfficerTwo-year elected position for sailing organization governed by the United States Sailing Association. Issue press releases, coordinate media at regattas, run promotions, and procure monetary and in-kind sponsorship for local and national regattas.

Companies I like:

Any Metro DC Sports Team, Accenture, US Government, Companies with International presence


CollapseJob Skills





senior team member in developing month-long program to educate and engage global AOL employees on products and innovations, solely responsible for the management of multiple events and metrics including production for employee videos. Led communications program/branding of the new Global CTO Organization that includes the United States, Dublin and India