Description
As a detail-oriented and organized professional with 19 years of experience in the information technology industry, I am writing to inform you of my availability for a Sales Engineer position. I possess excellent written and verbal communication skills
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Snowsoftware | Implemenation Engineer | 5/2015 - 1/2016 |
| (Confidential) | IT and CS Professor | 4/2012 - Present |
| Infosys | Senior Engagement manager | 10/2011 - 12/2013 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Colorado Technical University | Information Technology | 2016 | Doctorate Degree |
| Colorado Technical University | Information Technology | 2012 | Master Degree |
| Colorado Technical University | Information Technology | 2011 | Bachelor Degree |
| Cisco Systems | Cisco Design Associate | 2011 | Certification Degree |
Accomplishments
Highlights:
As a Technical, consultant\ with IBM, Infosys, Microsoft, AT&T and Verizon has provided me the ability to evaluate Cloud opportunities and competitive offerings and lead on boarding of Cloud Vendors, Products and Services. Built business cases and value propositions for new offerings to channel partners drove profitable revenue growth with existing and new channel, leveraging tools such as sales force and by building sales programs and incentives and consulting customers on Cloud Business development Data Center technologies (VMWare, Cisco UCS-B&C, Storage: Cisco MDS 9000, EMC) Cisco Route/Switch working hands on knowledge of Nexus, 65xx, 45xx, 37xx Switches, ASR9000,76xx, 39xx, 29xx Routers etc..) Thorough understanding of protocols such as EIGRP, OSPF, BGP, QoS, STP, HSRP, VRRP, GLBP etc.. Cisco Security/Network Management (knowledge of ISE, ASA, IPS, FWSM, ACS, Prime) Understanding of Cisco Wireless & Voice technologies. Consulted with various Channel partners on financial and sales & marketing strategies to transition and grow their cloud business Sought out new Cloud partners such as ISV’s, Consultants, MSP’s, Cloud Vendors, and Systems Integrators Promote and Market Microsoft Azure Data Cloud Services and brand to internal stakeholders and channel Partners •Develop New Markets and revenue streams for AWS, Microsoft Azure Data Cloud Services and seek out strategic, innovative Cloud partnerships as well as championing the adoption of new Cloud processes and systems across Company business units • As a Consulting Engineer, I was responsible Cloud Services consulting, to various ISV Independent Software Vendors for shaping Technical Data, Cloud strategy and building Cloud Business through the IT Channel. I accomplished this by working with Executives and Senior Leaders to develop and execute the Cloud Business Plan. • Quality Service for Avaya, Cisco, Fujitsu, NEC, Nortel, and Alcatel VOIP implementations. I have extensive knowledge and experience of Data, Optical and video transport proudest including software features, applications and services 3rd party device software. Extensive proven 'hands-on' experience working in the customer interface for a major USA-based wireless/switching OEM, Excellent presentation and communications skills Proven track record of successfully delivering OEM's, terminal project for major U.S. carriers managed and controlled $45million national Accounts budget.Companies I like:
Job Skills
Keywords
- CRM
- ERP
- Cloud
- Cloud Sales Engineer
- Sales Engineer
- Networking
- SaaS
- Cisco IPT solutions with Cisco Unified Communication Manager
- Cisco Unity
- Cisco ICM
- Cisco CVP
- Cisco IP IVR
- and gateways
- SONET
- IPVPN
- SNA
- DSL
- ATM
- PNNI
- BGP
- MPLS
- DWDM
- CDMA
- WIFI
- VOIP
- VOFR
- ISDN
- FRAME REPLAY
- TLS
- OSPF
- OSPF-TE
- iBGP
- eBGP
- RIP
- RIPv2
- IS-IS
Responsibilities
Ensured Customer Success and Training on Loki provisioning, managed multi-level relationships within partners such as broad soft responsible for training and mentoring products and solutions cloud computing (SaaS/PaaS/IaaS, public/private/hybrid cloud architectures). Provided a mix of the following consulting delivery items: web services (REST and SOAP), JSON, XML, HTML5 and CSS, Java, JavaScript, MEAN stack (mongoDB, Express, AngularJS, Node.js), Ruby on Rails, Python, Groovy, Grails, PhoneGap, Database, Middleware, BigData/Hadoop, OpenStack, IT systems and network engineering experience, software engineering, and applications development (Git, Hudson, Jenkins, Maven, Chef, Puppet
Infosys (On site at Level 3 Communication) 01/2011-03/2013
As a Senior Engagement Manager, with a solid understanding of hosting and business objectives for IT outsourcing provided deep expertise in Microsoft Azure to accelerate customer’s movement to Azure and hybrid cloud environments while optimizing their cloud investments.
Responsibilities covered technology areas such as Security, cloud computing, network virtualization, ACI/SDN, UCS/Integrated Infrastructure Stacks VBLOK, FLEXPOD and Mobility· Educate Cisco individuals on our product offerings and solutions, discuss technical projects and discuss/explore integration opportunities.
Developed and drove joint marketing plans to generate customer demand. Senior Level 3 Telecommunication management via working with customers based on solution design knowledge and understanding of technologies/architectures; including: SDN, VMware, DWDM, 10Gig media standards (optical and electrical), MPLS, TCP/IP protocol suite, Ethernet 1Gig/10Gig and emerging 40Gig/100Gig). Along with Cloud Design and SDN, End User Computing for IT operations utilizing Cisco Unified Compute System (UCS) and Data Center switching (Nexus/MDS), HP (Server & Storage, i.e., 3PAR), EMC, NetApp, and/or VMware with Converged Infrastructure solutions such as Vblock/VSPEX and FlexPod architectures, technical knowledge of hosting technologies (e.g. operating systems, databases, networking etc.)
Insight Global (Cloud Consulting) 01/2010-03/2011
• As a Solution ArchitectSales Engineer (IPTV) and Project Management/Telephony BA for American Airlines VOIP Federation and migration project plus ROI development, along with communicating technically and presenting to executives the requirements for SIP session Border Controller technologies for various clients (Unified Communication Manager) Datacenter/Server, Consolidation Projects. Provisioning SIP Termination and Origination services to accommodate PBX/PSTN Integration SaaS, PaaS. SDN, ECM and Software Asset Management, ETL Sourcing data from various data source systems, Proof of Technology plus network security and firewall, I was also the leader in design and implementing processes aspects via technological solutions driving efficiencies, through ERP, CRM communication planning for mitigating risk throughout the organization as well as Agile application process development. Technical knowledge of hosting technologies (e.g. operating systems, databases, networking etc.)
Oxford International IPTV Solution Engineer (Vendor Manager for ZTE) 05/2010-01/2011
• Provided technical training and Pre/Post Sales Engineering for various clients utilizing, IPTV, 7750, 7740, Ciena 5400, 6500 switches and provided technical leadership throughout the design process and guidance concerning practices, procedures, managed analysis efforts related to infrastructure projects techniques plus development of business cases and technology estimates plus analytical problem solving. Data center networking area including Virtualization, Fabric Path, Blade technologies, GRID computing, Low Latency switching, and Software Defined Networking (SDN). I mapped operational SLA performance to customer services, for clearly showing the impacts network degradation and process faults for the IPTV servers, middleware as well as Integration and Implementation of Gateway solutions via Cisco, Audio codes, NET, Dialogic, etc. technical knowledge of cloud and virtualization strategies (VMware, Microsoft HyperV, Citrix XenServer, etc
Avaya Communication INC. (LA) 01/2008-05/2009
Pre-Sales Engineer
• Addressed pre-sales and post sales technical issues (such as, SIP, H323 and H245 communications protocols) based on specific business applications. Primarily interfaced with customer's senior management to assess major business operations and addressed pre-sale Hardware and Software product/service needs, as well as assisted customer in the transition for providing global support process. As a consultant, I was the main point of contact prior to the point of sale, providing a deeper level of technical direction to customers, potential customers, and internal staff in the development of fully integrated systems solutions. Sales Team support customer solution design with Management Information System Design and presented solutions for Unified Communication, Unified Messaging, Voice Mail and Instant Messaging, SLA management requirements as well as standards development including vendor management (Optical, Voice, Video and Data products) experience with VoIP technologies SIP, RTP, etc. Cisco, MS, and Avaya with Active directory for Windows Server domain infrastructure design MS Exchange topologies. Other duties included creating pre-sales documents (proposals, scopes of work, Visio drawings, presentations, etc.). Designed PBX solutions with messaging systems from a major manufacturer such as Avaya, Nortel, Cisco, and Mitel. Experienced with upgrading Exchange environments 2003 to 2010 migration along with design for Voice & Data Network infrastructure and Architecture for converged networks and IP Telephony solutions
Computer Generated Solutions (Contract NYC) 06/2006-01/2008
Global Solutions Architect Trainer Data Networking/Wireless/Network Design Engineer/Call Center Manager
• Designed, developed and maintained course materials including blended training programs on advanced technologies and blended training modalities. Performed content review of all courses and related materials. Thus ensure technical training and technical publications maintained and produced compatible design, development along with content standards.
Drove the strategy and key factors of implementation for effective business development and the acceleration of customer adoption with selected partners to increase incremental sales consulting projects.
Verizon (Promoted to Regional Manager NYC) 10/2003-06/2006
Sales Engineering Managing DirectorEnterprise Solutions ETL Architect (20% Travel supporting all 50 States and International)
Evaluated Service Level Agreements as well as facilitating communication between the IT department and clients for communicating with Business Analysts. Designed and implemented various complex Enterprise lifecycle projects using data modeling with business objectives storage and server virtualization technologies and dependencies to network infrastructure as well as demonstrated experience with Enterprise Data Center Architectures (Zone head end/end of row, top of rack, cluster designs, etc.)
Knowledge of emerging SDN vendors, challenges and solutions Provided support for sales teams through project life cycles, from pre-sales, presentations through delivery (design to implementation) utilizing ICM environments including ACD, PG, IVR PG, IPCC and CTIOS, as enterprise solution lead on enterprise engagements and assist in account management, engagement management, project management, technical development management. Also assisted in the engagement/project governance process
• Built, hired and maintained high performance team via expertise plus leadership for development of overall enterprise architecture, for all layers of solutions, which spans business process, organizations, systems, hardware, operating systems, and applications and networking environments.
• Designed IPT solution, designing, designing, implementing, installing and configuring complex Cisco IPT solutions with Cisco Unified Communication Manager, Cisco Unity, Cisco ICM, Cisco CVP, Cisco IP IVR, and gateways
Adapt and apply technical expertise and business process knowledge to the development of implementation methodology and best practices.
• Designed and implemented various complex non-standard networks (SONET, IPVPN, SNA, DSL, ATM, PNNI, BGP, MPLS, DWDM, CDMA, WIFI, VOIP, VOFR, ISDN, FRAME REPLAY, TLS, OSPF, OSPF-TE, iBGP, eBGP, RIP, RIPv2, IS-IS, and EIGRP) for fortune 100 companies. Knowledge of equipment and services offered by one or more of the following vendors: Cisco, Cisco PIX, Check-point firewall, Net screen, ADC, IBM, NEC, EMC, Microsoft SQL, Siemens, Nortel, Lucent Alcatel, Avaya, Juniper, 3Com and Ciena Ariba, SAP, Procure net, Oracle, MySQL, PeopleSoft Siebel
