High energy, motivated, outgoing, looking for advancement, loyal, resourceful, creative, great leadership qualities, hard work ethic, determined

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2005 - Present
Enterprise Rent A Car	(Confidential)	5/2003 - 8/2005

SCHOOL	MAJOR	YEAR	DEGREE
University at Albany	Political Science/Business	2003	Bachelor Degree
Adirondack Community College	Liberal Arts	2001	Associate Degree
Glens Falls High School	Regents Diploma	1998	High School/GED Degree

Highlights:

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Flexibility in meeting the business needs of management and our customers in a changing environment. • Implement, and maintain special projects as needed. • Act as a conduit between the Customer Service Representative’s and Management. Effectively gauging CSR’s concerns and relaying that to management. • Maintaining control and professionalism in the call center when I am the only “Management” on site.• Being proactive, realizing a need in a changing environment and initiating a plan of action when needed. • Involved in monitoring CSR’s talk times, acw, aux times • Generating nightly shift/staff reports • Ensuring Service Level Agreements are met