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JR H

the call center guy

Occupation:

Customer Service Manager

Location:

Franklin, MA

Education Level:

Bachelor

Will Relocate:

No

CollapseDescription

Great communicator on what is important in a call center operation

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COMPANY POSITION HELD DATES WORKED

Maximus (Confidential) 9/2005 - 3/2007
C4 (Confidential) 12/2003 - 8/2005
AT&T (Confidential) 4/1980 - 11/2003
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SCHOOL MAJOR YEAR DEGREE

UConn Business 1977 Bachelor Degree
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Highlights:

Experience in Health Care and Financial Services Contact Centers from my recent position of Director- Contact Center Performance at Maximus? Operational Excellence extensive focus on Best Practices and Benchmarking all Contact Center operational components? Agent Life Cycle in depth understanding of the human resource requirements for success in the Contact Center environment? Educational philosophy taught strategy, leadership, technology and customer satisfaction curriculum at AT&Ts College of Call Center Excellence for three years

Companies I like:

AMEX, USAA, Fidelity

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CollapseResponsibilities

call center operations, call center performance
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