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RssApplication Support

Application Support

About Me

Industry:

Information Technology

Occupation:

Application Support
 

Education level:

Bachelor

Will Relocate:

Yes

Work Experiences

5/2005 - 8/2013

Qinetiq North America

Individual Contributor

  • Provides functional and technical support for all ULLSA (E) programs to include Back Shops, Logbook, Production Control, Quality Control, CSSAMO, Decision Support Systems, Deployable Server, AMATS, and Supply: Provide installation of ULLSA (E) related software and hardware: Assist with Maintaining STAMIS on which ULLS-A (E) is loaded and the installation of the software on customer hardware: Provides training as required in Back Shops, Logbook, Production Control, Quality Control, CSSAMO, Decision Support Systems, Deployable Server, AMATS, and Supply: Periodically analyze and validate the integrity of application databases and assist in the resolution of data and related problems: Operate independently as Subject Matter Expert in remote locations to aide customers with ULLSA (E) issues: Provide assistance to the customer in maintaining all forms and records related to Aviation Maintenance in the ULLS-A (E) Program Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Develop training materials and procedures, and/or train users in the proper use of hardware and software.Refer major hardware or software problems or defective products to vendors or technicians for service.installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;

12/2002 - 2/2004

U.S.Army

Manager

  • Meet air transportation goals by managing customer service and support operations for 6 organizations. Maintained computerized flow charts for 3 different aircraft models. Prepared monthly status reports on aircraft readiness. Managed parts flow into the units by determining requirements once order was submitted. Saved time and money by directly contacting supply source for availability of parts.

6/1999 - 6/2005

U.S. Army

Manager

  • Mentored and trained up to 220 individuals as well as take care of all of their administrative requirements. Delivered technical and operational leadership for maintenance to ensure high productivity of three other customers. Brief senior leadership on unit readiness to include recommendations for improvement; Maintained the work structure by updating job requirements and job descriptions for all positions;Prepared employees for assignments by establishing and conducting orientation and training programs; Maintained a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions: Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors: Maintained historical human resource records by designing a filing and retrieval system; keeping past and current records:Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

4/1994 - 6/1999

U.S.Army

Individual Contributor

  • Responsible for maintenance on 2 different airframes. Provided diagnostics, repair and maintenance of engines on AH / UH aircraft. Inspect work as its completed for completeness and accuracy. Inspect forms and records for completeness and accuracy. Mentor staff using quality control management procedures