Silvia  O

Energetic, responsible, stable person looking for a great company to work for


Convention Services/Events Staff


Des Plaines, IL

Education Level:

High School/GED

Will Relocate:



I will bring a level of professionalism, conscientiousness and willingness to learn that this position of responsibility deserves. Though some might consider the position of Convention Service Manager to be relatively trivial, I believe that it fulfills several important roles for a company that requires the sort of seriousness that I have brought to the job for my entire career." My ten years of experience in the Hospitality Industry make me uniquely suited to performing these duties for your organization. I have worked in three very different hotel environments which have given me a broad variety of experience to bring to your company. In my first position, as a Reservation agent was them promoted to Reservation Manager, from there again I was promoted to Sales Manager, and in a more recent position, I am working as a Convention Service Manager and have become more experienced in the individualized services I can provide to visitors, client and hotel employees. It is in this position that I began educating myself in the details of the company and the services and duties that each member of the team provided. This allowed me to function more effectively as a source of information for our visitors, clients, and Sales Manages who I work very closely with. I enjoy the fast pace and chance to learn about a business that being a Convention Service Manager offers. I look forward to sharing my enthusiasm for this opportunity with you at your earliest convenience. Please call me at 847-322-3575 so that we can set up an appointment to meet in person." Respectfully yours, Silvia Ortiz


CollapseWork Experience


(Confidential) (Confidential) 3/2006 - Present



Roosevelt HighSchool Basic 1988 High School/GED Degree



Companies I like:

Hospitality Industry


CollapseJob Skills





Convention Services Manager — Renaissance Chicago North shore Hotel, Northbrook, Illinois Manage, coordinate and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to meeting space, food and beverage and special concession. Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship. • Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees. • Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary. • Review sales contracts as well as other important information, i.e., room block, cut off date, special concessions and attrition clauses and validate with client via turnover letter. • Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues. • Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments. • Distribute BEOs for group and affiliates 10 14 days prior to events. • Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance. • Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes. • Participate in site visits and plan meetings for upcoming groups and potential affiliate business. • Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure. •Participate in Pre/Post Convention meetings and review bill with client.