Joseph M

Operations manager


Administrative Services Manager

Education Level:


Will Relocate:



13920 Echo Park Circle Apartment 6 Burnsville, Minnesota 55337 Cell Phone n (612) 735-9216 E-mail n Dear Sir/madam I would like to express my enthusiastic interest in a position with your organization. Having earned my Master of Business Administration Degree, I offer a 16-year operational leadership background. During that time I have had extensive experience with training and motivating productive driver teams and strategizing/executing timely service solutions. As a Bus Operator with Metro Transit, former General Manager with MV Transportation, and Transportation Supervisor of the Greater Richmond Transit Authority, I have logged 12 years of operations management in the transportation industry, and bring a broad industry perspective and a hands-on management style to my leadership process. Safety has been a primary focus on both the driving and management sides of my career, and as result, I have been able to increase personnel and passenger safety and minimize company liability and risk. I am a challenge-driven trainer and motivator experienced with managing cross-functional operations teams, and meeting/surpassing targeted safety, performance, and compliance objectives. Utilizing my transportation industry knowledge and experience has allowed me to assess, identify, and restructure operations processes, and reposition low-performing business operations. On the organizational side, I am experienced with managing/administering multi-million-dollar operating budgets and inventories, developing/implementing operational procedures and infrastructures, introducing performance management systems, and improving team productivity/efficiency. At this point I am seeking an intra-corporate advancement opportunity that will make even greater application of my operations management and transportation industry experience. Some of the qualities and credential I have to offer are: n 20 years of transportation industry and operations management experience n Masters Degree in Business Administration n Inspirational trainer, mentor, and motivator n Proactive, analytical, and creative troubleshooter and problem solver n Exceptional budget and performance management results My resume is included for your review and I welcome the opportunity to speak with you personally to explore further advantages that I can bring to your operations team. I look forward to meeting you at your earliest convenience. Sincerely, Joseph Mitchell, B.S., MBA Joseph Mitchell 13920 Echo Park CircleJoseph Mitchell Burnsville, Minnesota 55337 Cell Phone n (612) 735-9216 E-mail n Career Objective A progressive position that will capitalize on my transportation industry and operations management experience. qualifications profile Challenge and results-driven Operations Manager experienced with managing transportation operations, training/developing high-performing operations and transportation teams, developing/implementing operational infrastructures and performance management and accountability systems, and increasing team productivity/efficiency. Inspirational leader and motivator with hands-on management style and track record for developing internal management talent, efficiently allocating corporate resources, minimizing corporate risk, and maximizing return on investment. Proactive, detail-oriented, and analytical problem solver with exceptional emphasis on quality, integrity, and professionalism. education Strayer University, Bloomington, MN n Master of Business Administration Degree, 2013 st. Paul’s college, Lawrenceville, Virginia n Bachelor of Business Administration Degree, 1987 n Concentration: Management n Ruth S. Phillips Scholarship Award, One Year n Delta Tau Chapter, Alpha Phi Alpha Fraternity, Inc. career history metro transit, Minneapolis, Minnesota, 2007 - Present Bus Operator n Building/sustaining positive customer relationships, providing courteous customer service to Metro Transit patrons, collecting fares and transfers, and responding to customer service inquiries and issues. n Performing pre-trip internal and external bus inspections, reporting maintenance issues, and optimizing passenger safety and operational compliance. n Driving a daily Metro Area route, documenting trip sheets and accident/incident reports, and assuring EEOC. Affirmative Action, and ADA compliance. n Logged 75,000 miles, provided superior customer service, and earned/sustained outstanding accident and incident-free safety record. n Honored with two Customer Service Accommodations for outstanding customer service performance. MV Transportation, Minnesota, 2005 - 2006 General Manager, Burnsville, Minnesota, 2005 - 2006 Assistant General Manager, Brooklyn, New York, 2005 n Directed New York and Minnesota Division transportation operations, hired, trained, and supervised 330-person Driver Team, and facilitated timely and quality transportation service delivery to 100,000 daily patrons. n Oversaw Maintenance Manager, monitored operational performance of 250-vehicle fleet, and optimized equipment safety, efficiency, and functionality. Joseph Mitchell Page Two career history MV Transportation, Minnesota, 2005 - 2006 General Manager, Burnsville, Minnesota, 2005 - 2006 Assistant General Manager, Brooklyn, New York, 2005 n Developed, managed, and administered $35-million operating budget, controlled/reduced operating expense, and increased profit margins and return on investment. n Implemented strict fare collection, procedural controls, and accountability systems and increased cash flow from $3000 to $10,000 monthly. n Championed and implemented Smith System Training Program, improved team driving quality and competency, reduced Accident Frequency Rate, and advanced Division from six to first-place in region, and ranked in top 10% nationwide. n Introduced Attendance Accountability System and improved on-time performance by 99.9%. n Targeted bus maintenance cost reduction, championed/introduced Maintenance Contract System, and decreased bus maintenance costs by $10,000 to $15,000 annually. n Hired a new Maintenance Manager, established audit compliance goals and objectives, dramatically improved bus scheduling, reduced breakdown incidents, improved documentation quality, and facilitated positive Metropolitan Council audit results in highly-challenged service region. n Implemented efficient documentation, file tracking, and testing processes, and assured drug testing policy and procedural compliance. n Led diversity initiative, balanced multi-culturally and socio-economically talent pools, and earned community confidence and commitment. n Restructured, redesigned, and synchronized driver routes with competitive regional carriers, optimized service convenience and quality, reduced customer complaints, and dramatically increased customer satisfaction. n Developed internal driver communication system, detailed route directions and assignments, and decreased driver confusion and service delays. n Implemented a high-standard recruitment policy, increased experience and competency qualification requirements, and substantially impacted personnel attrition rates. n Improved on-time performance from 81% to 96% and rapidly advanced from Assistant to General Manager for outstanding professional performance. n Interfaced with Union Representatives, mediated/resolved labor disputes, and minimized corporate risk and liability. greater richmond transit authority, Richmond, Virginia, 1996 - 2004 Transportation Supervisor, 2000 - 2004 Bus Operator, 1996 - 2000 n Oversaw GRTC operations, hired, trained, and directed 250 Drivers and assured quality service to 75,000 to 100,000 daily patrons. n Oversaw the maintenance and operation of 300-vehicle fleet and directed special event and shuttle services for three monthly events serving 20,000 to 30,000 guests. n Monitored/tracked street and road conditions and safety hazards, and assured timely and appropriate response to bus breakdowns and passenger accidents and emergencies. n Provided one-on-one supervisor training and increased management leadership competency and customer satisfaction. n Counseled and coached Bus Operators, modeled safety procedures and protocols, mediated/resolved personnel issues, assured EEOC, Affirmative Action, and ADA compliance, and improved driver safety performance. n Implemented driver documentation and accountability systems, monitored driver performance, and assured personnel corporate and safety compliance. Page Three supplemental employment wal-mart, Shakopee, Minnesota, 2006 - Present Customer Service Manager n Oversaw Service Desk and customer service operations, hired, trained, and directed 25 Customer Service Associates, and achieved/sustained outstanding client satisfaction and retention levels. n Audited, balanced, and processed daily cash receipts, and assured cash drawer accuracy and integrity. n Conducted performance reviews, coached, counseled, developed service teams, and recommended qualified personnel for intra-corporate advancement opportunities. n Consulted with store patrons, troubleshot/resolved escalated customer service issues, and achieved high customer satisfaction levels. James Limousine service, Richmond, Virginia, 2001 - 2005 Chauffer n Provided courteous customer service to high-profile corporate executives and private parties and transported guests to special meetings and events. mcdonalds corporation, Richmond, Virginia, 1994 - 1996 Assistant Manager n Managed daily food service operation, oversaw 30 service personnel, and assured quality and timely food service delivery to 400 to 500 daily guests. n Implemented creative recruiting strategy, assured regulatory and procedural compliance, improved team accountability, and reduced inventory waste and loss. pizza hut, Richmond, Virginia, 1993 - 1994 little CAESARS, Richmond, Virginia, 1992 - 1993 General Manager n Managed store operations, recruited, hired, trained, and directed 30-person Customer Service Team, and facilitated quality food service delivery to 400 to 500 daily guests. professional licenses n CDL License, State of Virginia, 17 Years, State of Minnesota, 3 Years community service n Peter Paul Development Center, Richmond, Virginia, Board Member, 1994 - 1996 n Metropolitan Council, St. Paul, Minnesota, Transit Provider’s Advisory Committee Representative, 2004 - 2005 professional development highlights n Advanced Driving Safety Seminar/Defensive Driving Course, Metro Transit, 2008 n Part-Time Operator Training, Metro Transit, 2007 n Smith System Advancing Driving Safety Seminar/Driving Defensive Course, 2008 n Reasonable Suspicion Supervisor Training for Drug Use and Alcohol Misuse, Virginia Department of Rail and Public Transportation, 2003 n Basic Supervision, J. Sergeant Reynolds Community College, 2002 computer Competencies n MS Word n MS Excel n MS PowerPoint n Trapeze n Windows 2000/XP -references furnished upon request