retail sales, operations & management, tenant improvement and construction; organization development consulting and training.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/2006 - Present
(Confidential)	(Confidential)	4/2006 - Present
Parsons, Transportation Consumer Services	(Confidential)	2/2005 - 1/2006

SCHOOL	MAJOR	YEAR	DEGREE
American University/NTL	Organization Development	2007	Master Degree
Otto Kroeger & Associates, Fairfax, VA	Certified Administrator, Myers-Briggs Type Indicator	1997	Specialist Degree
Goucher College, Towson, MD	English	1985	Bachelor Degree

Highlights:

While Tenant Coordinator at San Francisco's International Airport, I designed, implemented and managed the process whereby all new and existing retail/food & beverage/passenger services tenants designed and built their new facilities within the airport's new international terminal - 94 tenants in 11 months, $794 million total investments.

Companies I like:

Williams&Sonoma, PotteryBarn, Restoration Hardware, Crate&Barrel, Target, J.Jill, SoftSurroundings, Raley's, Winco

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Organization development

My accute ability to see both detail and big picture simultaneously enable me to anticipate problems before they occur, whether it be fulfilling a customer's expectations, or helping them focus, evaluate and determine exactly what they want/need, then catering the order/process/project to fulfill those expectations. As a project manager, I develop the job scope then determine pricing, coordinate with the customer in advance, and stay abreast of daily activities in the field, resolving hiccups as they occur, instead of scrambling to put out fires after the fact.