Ravindran S

business process


Application Support

Education Level:


Will Relocate:



Summary • Ravi is a senior Solution Architect and Business Process SME in Retail domain, with over 18 years of experience in delivering business solutions for commercial businesses, and not for profit Organizations, leveraging technology, consulting & business relationships with an exemplary focus on Business Goals & Customer Satisfaction. • Over 13 years of rich experience in Retail industry, focusing on Store Operations, Corporate Finance, Treasury Operations, Cash Management, Transaction Processing, Card Operations and settlement (Credit, Debit, Gift, Phone card, Pre-paid), Point of Sale • Currently a Lead Business Process Architect and SME at Walgreens and Application Owner for applications related to Corporate Finance, Treasury Operations, and Transaction Processing applications • Lead Key ERP implementations at Walgreens – LAWSON Cash Ledger, Project Accounting, Oracle EPRO & Lawson PA integration • Partnered with Software Development, Quality Assurance, business groups to deliver high value solutions that have created immediate and positive impact to Client’s business processes • Understand and follows emergent technology trends related to financial, vendor management, and workflow software solutions for retail industry • Facilitated stakeholder meetings at all levels, resolving requirements issues, and gaining buy-in for solutions • Managed Walgreens FTEs and partner resources (Onsite & off-shore) in execution of company strategic initiatives using structured SDLC methodologies and strong SOX compliance • Built good working relationship with Senior Executives and Department Vice Presidents at Walgreens Key Achievements • Acknowledged by Senior Executives and received an award from the Director of Finance commending my leadership on a project that increased revenue for FY 2012, resulting from automation that allows vendors to participate in the invoice bidding event conducted by the third-party. • Received a Foundation Award from the Walgreens CFO in December 2011 for leadership in implementing Lawson, which keeps track of $3.8B project spend from different business units across the company • Received an award from the Walgreens Divisional Vice President of Shared Services in June 2011 for valuable contribution in reducing the loss of $5M as a continuous process improvement initiative and for the successful and timely implementation of the Manufacturer Coupons project. • Received letter of appreciation from many states such as IL, IN, MA, CT for automating the Child support payments process. • Negotiated a peaceful settlement in a hostile situation during the United Nations operation in the national territory of Mozambique in September 1994 while working as an IT Staff. I was commended by the then Chief of Mission for bold and swift response. Key Retail Industry Experience & Expertise • Corporate Finance, Treasury, Taxation, Cash Management, Project Accounting • Retail Financial Services, PCARDS – CONCUR • Medical Billing, Child Support Payments • Employees stock purchase/ Employees stock system for the Acquired companies • Manufacturer Coupons Key Delivery & Program Management Experience • PROCESS DESIGN & APPLICATION OWNERSHIP: Designed many new processes/re-used the existing processes and assumed the ownership of those applications after the design and implementation is over. • PROJECT MANAGEMENT: Conduct project initiation and closure meetings; address all critical issues, Prepare case, and system and process studies for project planning, scoping, estimation, tracking and implement project plans within predetermined deadlines. • STAKEHOLDER MANAGEMENT: Understand customer issues and concerns; Manage smooth execution of large programs and obtain regular feedback from customers and senior management on program performance • QUALITY ASSURANCE: Review contract and statement of work; Witness acceptance tests and Go/No Go decisions for deployment; Handle auditing problem reporting, take corrective action and implement continuous improvement. • DELIVERY MANAGEMENT: Review project plans within preset budgets and deadlines; Steer delivery management for deliverables of concurrent projects; Mentor teams define best practices for project support and documentation. • RELATIONSHIP BUILDING: Fostered an environment of trust with clients at different levels by maintaining high service levels and consistently delivering on project commitments. Secured strong key stakeholder relationships and client loyalty. PROFESSIONAL EXPERIENCE • Lead Business Process Solutions Architect, WALGREENS, Deerfield, IL (Oct 1999 – Present) • Senior Consultant, Megasys Software Services, Columbus, OH (Mar 1997 – Sep 1999) • Programmer, IIS Infotech, India (Apr 1996 – Feb 1997) • Programmer, LK Global Software Engineering Pvt Ltd, India (Mar 1995 – Mar 1996) • Database Administrator, International Organization for Migration(IOM), United Nations Operation In Mozambique, East Africa (Jun 1994 - Mar 1995) • Programmer, Grand Foundry Ltd, India (Mar 1992 – Mar 1994) Education & Training • BACHELOR OF SCIENCE, Physics, University of Madras, India • CPA INTERN – ACCOUNTING & FINANCIAL AUDIT, Institute of Chartered Accountants of India (CPA Equivalent) • Professional Development: Business Analysis and Business Process Management, Critical and Strategic Thinking, Essential Skills of a Project Manager, Critical thinking, Unified data Modeling(UML) and use case Modeling and Business Communication. • Currently Pursuing Advanced Professional Business Process Management with University of San Francisco. Six months fast track program mastering in Applied Business Process Management, Advanced Business Process Management Methodology and Business Process Management Design and Implementation. Technical Proficiencies • Technology: IBM mainframes, Tandem Mainframes, MVS, Windows, UNIX, J2EE, Lawson-ERP, UNIX, ORACLE- E-business suite Rel12.1 • ENVIRONMENTS: TANDEM–Mainframes, TAL, TACL, GUARDAN-90, Non-Stop SQL, TANDEM–COBOL, IBM Mainframes/MVS, IBM-COBOL-2, JCL, VSAM, CICS, Web Sphere 5.0, WSAD 5.1, Java, HTML, Servlets, JavaScript, JSP, JDBC, XML, Oracle 9.0, Windows NT, JSP, MVC, Web Services 2.0, and Oracle SQL.