~ GENERAL OFFICE MANAGER / ADMINISTRATIVE ASSISTANT ~ Thoroughly experienced, knowledgeable, and dedicated medical office professional with over 18 years of service as Medical Office Manager, Administrative Assistant, Day Spa Director, and Esthetician. Computer experience with Medical Manager, Medic, EMR programs, Allsripts e-prescribing, MS Word, and QuickBooks. Excellent planning, organizational, and administrative skills combine with strong performance in productivity efficiency and patient service. High level of professionalism, compassion, and trust with patients. Oversee staff hiring, terminating, training, development, and vacation scheduling. Competent and judicious in resolving issues before they become problems. Track office finances, deal with insurance companies, and manage medical billing coding. Organize, conduct, and maintain a professional office atmosphere.

Highlights:

Associates in Medical & Surgical Dermatology, Naples, FL OFFICE MANAGER, BILLING, ADMINISTRATIVE ASSISTANT 2003 – Present ● Manage a 4-provider Dermatology office and daily front desk and back office operations ● Schedule patient appointments, surgeries, and recalls ● Maintain all office bank accounts using QuickBooks ● Process all license renewals for office personnel and credentialing for new physicians ● Interview, hire, develop, supervise, and terminate staff ● Manage medical insurance billing and conduct e-prescribing for patient pharmacy pickup ● Answer patient questions, explain medical procedures, and reliably resolve complaints ● Schedule interior and exterior medical office building maintenance. • Experienced in build out and layout of day spas as well as dermatology office interior and design for efficiency and aesthetics of providers, staff and patients comfort and needs.

♦ Scheduling Appointments & Surgeries ♦ Staff Hiring, Training, Development ♦ Resolving Patient Issues ♦ Interacting Medical Representatives ♦ Accounting & Payroll Processing ♦ Office Account & Financial Management ♦ Bank Account Maintenance ♦ Medical Billing / ICD-9 & CPT Codes ♦ Handling Insurance Claims ♦ E-Prescribing Services