Dedicated & Hard Worker

3/2006 - 8/2007

Toyota of Redlands

Individual Contributor

• · Took all customer service calls · Scheduled and set-up appointments with customer for all automotive care · Processed appointment confirmation log, missed appointment logs and parts list · Called customer confirming appointments, missed appointments and part arrivals · Input data regarding customer appointments into database · Interacted with customer in person and over the phone regarding automotive issues · Interacted with service writers regarding customer automotive issues · Updated customer personal information into 2 databases · Followed up with customers on service provide and work performed · Did parts mailing notification

11/2004 - 3/2006

CS Drywall

Individual Contributor

• · Scheduled and set-up appointments with homeowners and/or sub-contractors customer service representatives for any repairs · Input homeowners repair and personal information into database · Billed for extra work and out of warranty work · Input into database customer service accounts receivable · Updated job sheet contact list · Prepare correspondence to sub-contractors and homeowners · Created and updated employees personnel files in database · Prepared hiring packages · Filed quarterlies reports in personnel files and company files · Updated employees changes both personal and employment information in database · Set up new employee files · Answer incoming calls, transfer calls, took messages

9/2003 - 11/2004

Waterman Convalescent Hospital

Individual Contributor

• · Interact with family members of new patients upon patients arrival, explained facility policy and procedure · Prepare admitting, billing contracts and all paperwork for admitting new patient into facility · Input all personal and medical information on patient into computers database · Set up and maintain new patients file · Contacted Insurance company for insurance verification · Prepare personal face sheet for medical charts · Assist receptionist in information booth at break time and lunch time on a rotating basis · Prepared all correspondence to family members regarding patients, care plan meeting, billing information, etc. · Log employee’s time onto time sheet, forwarded to payroll department

5/2002 - 7/2003

Western Pacific Building Material

Individual Contributor

• · Set up new client files for CEO · Prepared all correspondence for CEO · Replied to e-mail inquiries of our product · Answered 13 incoming lines, and transferred to 30 extensions · Prepared Lien Letters for credit department · Did data entry for credit department · Helped credit department with monthly billing · Interacted with customers that came into showroom · Prepared all outgoing mailings, ran postage machine, ordered postage, and office supplies

7/2000 - 9/2001

Combined Insurance Company

Manager

• · I was in charge of 14 states · Responsible for over 600 insurance agents · Met with new hires while in training class, explained hiring packets, rules and regulations, process to obtain stare license. Also met with agents on a one to one basis · I was the main contact person for each of the 14 state insurance personnel, investigators, supervisors, and commissioners · Did a complete personal background check on new hires (agents) · Interacted with each states insurance department personnel, insurance investigation divisions on a daily basis · Set up and maintained new agents files · Proofed complete hiring package · Obtained any missing paperwork · Answered 7 incoming lines, transferred calls and took messages · Interacted with companies District Managers, and Regional Mangers when problems would arise for their agents to obtain a state insurance license · Interacted with new agents when they were denied a state insurance license. · Prepared license applications, and company appointments for new agents and applied for their insurance license · Requested or prepared checks for resident and non-resident licenses, company appointments and license renewal fees · Prepared correspondence to resident and non-resident agents when their license were due to expire · Updated agents personal information and state insurance license information in database

5/1994 - 10/1999

Four Winds International/FWXpress & Coast Consulting

Individual Contributor

• · I was the Administrative Assistant to the President of all three companies, and for two Vice Presidents · Screened all calls for the President and the two Vice Presidents · Prepared correspondence for the President and both Vice Presidents · Answered 16 incoming lines, and transferred to 25 extensions · Made all travel arrangements, hotel reservations and restaurant reservations for management personnel of Four Winds International and FWXpress offices. That involved anywhere from 3 to 50 people · Interacted with managers from all 40 of our offices at annual meetings · Opened and distributed all mail both regular and confidential · Helped prepare a Policy and Procedure Manual for FWXPress · Prepared office profiles and brochures for all Four Winds and FWXPress offices both in the US and overseas · Ordered all office supplies, and office equipment

1966

High School/GED Degree

Simi Valley High

• General Course