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Software Distribution Expert
My experience in the IT field started in 1996 with IBM Global Services as a Help Desk Analyst where I provided phone support for our client, Advantica Restaurant Group. In this position I troubleshot the IBM 4694/4695 POS system that the client used in their restaurants as well as their back office computer system, which ran OS/2. I provided support on both the hardware and software for the end users. From this position, I was promoted to the Client Technical Support group as an IT Specialist on the same account. I supported approximately 600 corporate workstations in a networked PC environment where most of the end users operating systems were Windows 95. Additionally, I shared the responsibility with one other member of my group in supporting approximately 500 field laptop users using Windows 95 and Remote Access software to dial in to the local servers. This environment also consisted of 30 servers (13 Novell, 13 NT, and 4 LINUX servers) of which I provided workstation level support. Additional responsibilities included software\hardware installation and support and deploying standard platforms to the corporate office and field users. Currently, I am employed by IBM Global Services on the Michelin North America Account as a Systems Management Integration Professional. My responsibilities include but are not limited to the administration of our software distribution system called Marimba\BMC Configuration Management 7.2. This infrastructure consists of 36 servers throughout Michelin North America. I am certified as an MCSE in Windows NT 4.0 and Windows 2000. I am also a Cisco Certified Network Associate (CCNA). Additionally, I am a certified Novell CNA and CNE, MCT, CIW Associate, and an A+ Professional.
System Engineer
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
System Engineer |
Ideal Companies: |
Metlife, American Express, Duke Energy, Microsoft, Google, Michelin, QS/1, Scansource, IBM, CapitalOne, American Express |
Education level: |
Bachelor |
Will Relocate: |
No |
Location: |
Boiling Springs, SC |
Work Experiences
12/2003 - Present
(private)Individual Contributor
- Administer the software distribution system infrastructure called BMC Configuration Management, formerly called Marimba, for the entire Michelin North America network Provide 3rd level end-user support for the Marimba Castanet software distribution system and general application troubleshooting Perform upgrades to the Marimba Software Distribution infrastructure on an as needed basis
3/2000 - 12/2003
Michelin North America
Individual Contributor
- Deploy and distribute business applications and files in a networked PC environment consisting of 9000+ Windows NT 4.0 Workstations and 100+ Novell NetWare servers
Create and test scripts using HP OpenView Desktop Administrator to deploy the business applications to users and workstations
Coordinate Alpha and Beta testing of business applications on Michelins standard platform
Responsible for the production deployment of business applications throughout Michelin North America
Provide end-user support of HP OpenView Desktop Administrator
9/1996 - 3/2000
IBM Global Services
Individual Contributor
- August 1998 to IBM Global Services, Spartanburg, SC
April 2000 IT Specialist - Systems Management Integration
Supported and troubleshot several software packages running on the Windows 95 operating system
Supported and troubleshot workstation PCs and peripherals
Provided end-user support in a networked PC environment consisting of 30 servers and 1200 PCs, specifically on Windows 95 using the Novell Client
Hands on experience with Novell Client Server software with an understanding of Ethernet and Token Ring LAN topologies
Installed hardware and software on workstation PCs for the end-users
Recommended alternative solutions, priorities, systems hardware, design changes and improvements
Assumed additional responsibilities as assigned
September 1996 to IBM Global Services, Spartanburg, SC
August 1998 Administrator Specialist - Senior Help Desk Analyst
Troubleshot hardware and software on an IBM 4694/4695 POS system
Provided phone support to the end-user on the restaurant back office computer systems using an OS/2 platform
Performed a variety of tasks or processes following established procedures or practices
Assumed additional responsibilities as assigned
Education
Medias
| Type | Name/Title | URL | Description |
|---|---|---|---|
| Book | Think and Grow Rich | http://btob.barnesandnoble.com/index.asp?lkid=j13581809&pubid=K113981&btob=Y&mid=IQ00003245706 | Think and Grow Rich by Napoleon Hill. The world's most remarkable formula for success. |
| Book | Eat That Frog! : 21 Great Ways to Stop Procrastinating and Get More Done In Less Time | http://btob.barnesandnoble.com/index.asp?lkid=j13581809&pubid=K113981&btob=Y&mid=IQ00003245706 | Using "eat that frog" as a metaphor for tackling the day's most challenging task, Brian Tracy shows readers how to zero in on these critical tasks and organize their time. He details 21 practical, doable steps to stop the procrastination treadmill and get |
