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RssSoftware Distribution Expert

My experience in the IT field started in 1996 with IBM Global Services as a Help Desk Analyst where I provided phone support for our client, Advantica Restaurant Group. In this position I troubleshot the IBM 4694/4695 POS system that the client used in their restaurants as well as their back office computer system, which ran OS/2. I provided support on both the hardware and software for the end users. From this position, I was promoted to the Client Technical Support group as an IT Specialist on the same account. I supported approximately 600 corporate workstations in a networked PC environment where most of the end users operating systems were Windows 95. Additionally, I shared the responsibility with one other member of my group in supporting approximately 500 field laptop users using Windows 95 and Remote Access software to dial in to the local servers. This environment also consisted of 30 servers (13 Novell, 13 NT, and 4 LINUX servers) of which I provided workstation level support. Additional responsibilities included software\hardware installation and support and deploying standard platforms to the corporate office and field users. Currently, I am employed by IBM Global Services on the Michelin North America Account as a Systems Management Integration Professional. My responsibilities include but are not limited to the administration of our software distribution system called Marimba\BMC Configuration Management 7.2. This infrastructure consists of 36 servers throughout Michelin North America. I am certified as an MCSE in Windows NT 4.0 and Windows 2000. I am also a Cisco Certified Network Associate (CCNA). Additionally, I am a certified Novell CNA and CNE, MCT, CIW Associate, and an A+ Professional.

System Engineer

Boiling Springs, SC

About Me

Work Experiences

12/2003 - Present


Individual Contributor

  • • Administer the software distribution system infrastructure called BMC Configuration Management, formerly called Marimba, for the entire Michelin North America network • Provide 3rd level end-user support for the Marimba Castanet software distribution system and general application troubleshooting • Perform upgrades to the Marimba Software Distribution infrastructure on an as needed basis

3/2000 - 12/2003

Michelin North America

Individual Contributor

  • • Deploy and distribute business applications and files in a networked PC environment consisting of 9000+ Windows NT 4.0 Workstations and 100+ Novell NetWare servers • Create and test scripts using HP OpenView Desktop Administrator to deploy the business applications to users and workstations • Coordinate Alpha and Beta testing of business applications on Michelin’s standard platform • Responsible for the production deployment of business applications throughout Michelin North America • Provide end-user support of HP OpenView Desktop Administrator

9/1996 - 3/2000

IBM Global Services

Individual Contributor

  • August 1998 to IBM Global Services, Spartanburg, SC April 2000 IT Specialist - Systems Management Integration • Supported and troubleshot several software packages running on the Windows 95 operating system • Supported and troubleshot workstation PCs and peripherals • Provided end-user support in a networked PC environment consisting of 30 servers and 1200 PCs, specifically on Windows 95 using the Novell Client • Hands on experience with Novell Client Server software with an understanding of Ethernet and Token Ring LAN topologies • Installed hardware and software on workstation PCs for the end-users • Recommended alternative solutions, priorities, systems hardware, design changes and improvements • Assumed additional responsibilities as assigned September 1996 to IBM Global Services, Spartanburg, SC August 1998 Administrator Specialist - Senior Help Desk Analyst • Troubleshot hardware and software on an IBM 4694/4695 POS system • Provided phone support to the end-user on the restaurant back office computer systems using an OS/2 platform • Performed a variety of tasks or processes following established procedures or practices • Assumed additional responsibilities as assigned



Bachelor Degree

Clemson University

  • Electrical Engineering


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