COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/1995 - Present

SCHOOL	MAJOR	YEAR	DEGREE
University of Massachusetts	Instructional Design	2004	Master Degree
Boston University	Special/Elementary Education	1977	Bachelor Degree

Highlights:

Conducting Train the Trainer seminars; Managing a system implementation project; Creating targeted training for system users; assessing training needs and developing training to achieve positive business outcomes.

Companies I like:

Talbots, IBM, John Hancock, Liberty Mutual, Blue Cross Blue Shield of MA

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Software Implementation
Leadership

• training manager
• instructional design
• performance improvement
• insurance training

Designed, created and facilitated training for customer service associates that resulted in an improved customer service score. Managed the imlementation of a company wide processing system.