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RssService Managet, DFW Area

Kattina H. Bryan Red Oak, TX 75154 972 268-5189 BACKGROUND SUMMARY A fast track, highly motivated, team-oriented professional with a proven record of leading and achieving results. More than 9 years of managerial experience. Exceptional skills in implementing sales strategies and marketing product plans that significantly increase revenues. Recognized as a results-driven professional, polished communicator and team leader of peers. Intelligent, enthusiastic, customer focused, self-starter with excellent interpersonal skills. EMPLOYMENT HISTORY AND ACHIEVEMENTS Manager Directory Listing Services 02/2006 – 07/2009 (Retired) Southwestern Bell Yellow Pages, Dallas, TX USA -Manage and develop a team of 11 Publishing Support Asst implementing business adv, residential and govt listings for approx 159 non-regulated customer White Page Directories in the Mo, Ok, Ks and Ak areas. -Coordinate with Printer Vendors ensuring on-time printer due dates to meet publication date. -Proactively review directory pgs prior to submitting to printer improving quality of work reducing errors. Manager Customer Service 05/2003 – 02/2006 Southwestern Bell Telephone, Dallas, TX USA - Manage and dev a team of 12 Communications Cnslts in dual offices of Dls and Ft. Wo on implementing complex orders. - Monitor and manage expedites and escalations. Assist Acct Mgrs and cust in sales opportunities resulting in SBC revenue growth. Project Manager/Svc Mgr 12/2000 - 05/2003 SBC Advanced Solutions Inc., Dallas, TX USA - Manage projects affecting highly complex customer network components on a daily basis - Served as the only manager during the initial phase of the National Data Service Center (NDSC), playing an integral role in order and pricing implementation. - Effectively led, supv and dev a team of Asst Mgrs responsible for coordinating svc requests from Affiliates, and internal departments. Adapted quickly to promote the growth and success of SBC. Svc Rep/Communications Consultant 01/1997 - 12/2000 Southwestern Bell Telephone, Dallas, TX USA - Worked cooperatively with commercial customers and telecommunications professionals to recommend and implement complex communications solutions. - Teamed with Account Managers to implement service requests in a timely manner. - Diligently contributed to the revenue goals of the Select Accts organization by correctly issuing orders, ensuring customer satisfaction, and making efficient use of my time. Senior Reports Clerk—Customer Service Repair Dept. 06/1985 - 01/1997 Southwestern Bell Telephone, Dallas, TX USA - Forecasts work schedules to facilitate customer service representatives responding to repair calls. - Managed the coordination of vac schedules for employees, prepared exec. complaints. Servc Order Assgn Clerk/Directory Composer 05/1981 - 06/1985 Southwestern Bell Telephone, Dallas, TX USA - Effectively managed the assignment of telephone facilities, new connections, disconnects and telephone number changes within the marketing department. - Accurately prepared and maintained customer telephone records for management distribution. Directory Assistance Operator 06/1979 - 05/1981 Southwestern Bell Telephone, Dallas, TX USA - Cordially furnished info to callers requesting bus or residential telephone numbers. - Proactively asst cust and team members in resolving issues to ensure prompt handling cust requests. EDUCATION Cedar Valley Community College Texas Real Estate Courses Completed Amber University, Dallas, TX USA Master of Arts in progress, Counseling, 6 Hours Completed Amber University, Dallas, TX US

Training & Development Manager

Dallas, TX

About Me


Management & Business


Training & Development Manager

Education level:


Will Relocate:



Dallas, TX