Customer Service Guru

MARY O. PETTY-JOHNSON 9002 GLENARDEN PARKWAY GLENARDEN, MD 20706 301 322-5186(Home) 301 648-8471 (Cell) mpettyjohnson@yahoo.com OBJECTIVE: TO PROVIDE BEST IN CLASS CUSTOMER SERVICE WITHIN THE TELECOMMUNICATIONS MARKETPLACE CAREER SUMMARY: I am a dedicated, detail oriented and hard working customer service professional with over 22 years of experience. I take pride in project accuracy, ability to work well with others and to consistently be able to resolve customer problems. EXPERIENCE IN: � Customer Relations � Order Entry � Communications � Equipment Procurement � Data Processing PROFESSIONAL EXPERIENCE: � Technician Scheduling � Interaction & Coordination � Order Negotiations Unified Teldata (UTDi), San Francisco, CA January 2006-October 2006 National Client Consultant Managed customer service and inside sales for government and commercial customers including trouble tickets and maintenance. Input maintenance contracts and also handled technician scheduling. C=WIN, Atlanta, GA (Formerly BCD, GA) January, 2000- Dec.2005 Project Coordinator Managed all aspects of government customer account including, quoting equipment, pricing equipment, and procuring equipment. I coordinated technicians, customer point of contacts as well as customer Procurement personnel. I negotiated labor with-contractors and vendors. Lucent Technologies (Now Avaya, Inc.) Silver Spring, MD 1996- Dec. 1999 Sales Representative Placed orders for telephone equipment and services for dedicated customers, Telephone sales, credit card orders for federal government customer, light billing, calls and order processing. AT&T, Silver Spring, MD 1984-1996 Customer Service Representative (1990-1996) Federal Records Clerk (1987-1990 Marketing Clerk (1984-1987) Managed customer billing, ordering and collections. Acted as liaison for: Customers, technicians and internal AT&T personnel. Handled all correspondence with customers. Clerical position included typing filing, secretarial work, accounting and working cl6sely with customers on detailed billing statements. AWARDS: Received award, March, 2005 for team. sales. Received-Strategic Excellence Award for outstanding customer service. Received Spotlight Award for the month of March, 1998 for exceptional performance. EDUCATION & TRAINING: A.A. in Education, The Virginia College, Lynchburg, VA 1979 Microsoft Word, Windows and Microsoft Excel Completed courses at George Washington University, 1979 towards BA Completed courses in Writing at P.G. Comm. College 2001.

Customer Service Representative

Lanham, MD