Description
Proficient in desktop management, upgrades, and data migration with hands-on experience in desktop imaging in enterprise environments. Superior communication skills combined with excellent customer service and incident management expertise. Over ten years progressive experience in complex systems support including: * Hardware and software implementation * Deployment and customer relationship management * Outstanding team leadership skills * Expertise in procedure development and training
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Information Services Delivery Support | 9/2008 - Present |
| Premiere Election Systems/ PDS Technical Services | County Tech | 6/2007 - 5/2008 |
| ERGOS TECHNOLOGY | Help Desk Manager/Operations Assistant | 10/2005 - 2/2006 |
| APPLE COMPUTERS | Mac Specialist | 3/2005 - 3/2006 |
| Fischer Solutions | Owner/ Virtual Assistant | 10/2004 - 2/2006 |
| TEACHERS INSURANCE ANNUNITY ASSOCIATION | Desktop Management Technician II | 2/2001 - 9/2003 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| New York University | Marketing | 1990 | Associate Degree |
Accomplishments
Job Skills
Keywords
Responsibilities
* Providing incident management, troubleshooting, and issue resolution for various clients on Windows XP and Mac OS in various server environments.
* Performing administration of user accounts via Windows Active Directory
* Performing troubleshooting and installation of software via Microsoft Live Meeting web client
* Monitored clients' backup servers on a weekly basis
* Administering servers for Microsoft Windows NT and Microsoft Exchange;
* Performing desktop support and department-wide rollout for Outlook 98/2000, Office 2000, and Windows NT/2000 (via Norton Ghost 7.0) for up to 3000 users in both local and remote offices;
* Building and testing images for Windows NT/2000/XP.
* Transferring data from mail programs and servers such as Novell GroupWise, Schedule+, Netscape Mail, Outlook Express into Outlook/Exchange Server, along with creating new user accounts in Unix.
