Michael S

Help Desk Specialist - 20 Years of Experience - Near 11233


Help Desk Specialist


Brooklyn, NY

Education Level:


Will Relocate:



Email: Objective: To assume a position of IT Technical Support / IT Service Management in a reputable company, and contribute to the overall success of the company in achieving record profits and raising the quality of their services/products; “Turning customers into clients” Career Highlights Contributor in strategic initiative development and aligned vendor selection with tactical mission of the organization. Demonstrated ability to forge meaningful relationships with executives, stakeholders and supply chain. Advanced written and oral communication, organizational, and analytical skills. Achieved savings & transformed cost centers: Operational Expenditures (OPEX) and Capital Expenditures (CAPEX) into profit centers enabling a cost reduction for Michael A. Skrine – Mobile (347)300-2276 Email: mskrine03@yahoo.comr services and or products. Eleven (11) years Procurement management that included Process Improvement, in addition to extensive experience in establishing deployment infrastructures and developing strategic plans and tactical solutions. Collaborate with a problem-solving focus on vital and critical areas to effect desired outcomes Strong ability to learn new skills and information. Enjoy undertaking challenging roles and continually learning. I am imaginative, creative, with a flair for the solution of complex technical problems and a clear orientation towards ideas, concepts and intellectual pursuits generally. I am independent, ready to make decisions and take the initiative. I am highly motivated but also sensitive, understanding and have a willingness to help others. Responsible for interfacing with technology domains to define technology project/services requirements; verify requirements across technology domains/departments. Develop technology deal and negotiation strategy, and contract business terms with team, and lead negotiations with vendor, internal domain leads, and legal counsel. Perform expense and cost benefit analyses related to technology products/services associated with cost savings/reduction initiatives, benchmark products/services, market and vendors, and make recommendation based upon analyses While in the role of Vendor Manager, my primary responsibilities included the research, collection, tracking and reporting of metrics vendor service levels; maintaining information on vendors; managing selected vendor accounts; managing renewals/amendments/Change Orders, etc.; tracking of escalated issues and reporting of root cause analysis; managing the archive and cataloging for all documents (including executed agreements); tracking of agreement renewal dates; perform invoice tracking against agreements; and other activities as assigned. Vendor Management Responded to Request for Proposals (RFP) Validated, delegated and integrated all major RFQ’s Streamlined requisition approval workflow Reduced time-to-fill cycle times Bill rate standardization / management Optimization of supplier base Consolidated invoicing Improved security and asset management Availability of vendor performance metrics Visibility and cost control over maverick spend 10-20% reduction in contingent labor spend Professional Work Experience 02/2010 to Present – Freelance USA Position: President repair servers, computers, printers and MFP copiers 02/2008 to 02/2010 – Benicor USA Inc. Computer Repair – Brooklyn, NY Position: Vice President & General Manager (hands-on) Request for Proposal (RFP), and Request for Quotation (RFQ) management. Overseen the installation of computer hardware on flat screen TV in the Helmsley Hotels Overseen the training of proper usage of equipment installed Supervised Tier 1, Tier 2 and Tier 3 Technical Agents on how to handle unruly and disturbed customers Managed Technical Agents with customer training of new equipment installed Assisted with Quality control and Quality Assurance of new equipment installed to new customers Improved Business Process Management and overall workflow of the organization to streamline the departments that led to an increase in productivity and customer/client interaction Responsible for the decrease in losses and rise in profits of the organization by effective cost control, department budget management, and resource management Trained and Mentored all new hire of Technical Agents Managed “6” direct reports; and an overall staff of 120 Technical Agents 09/2006 to 01/2008 – Hewlett Packard Invent – New York, NY Position: Printer Technician / Instructor 09/2004 to 01/2006 – Qualserv – New York, NY Position: Computer Technician 06/1995 to 01/2004 – UBEC Business Machines-Brooklyn, NY Position: VP & General Manager (hands-on) Hands-on with: Computers Hewlett Packard – Severs, Desktops, Workstations, Laptops, Printers Dell – Severs, Desktops, Workstations, Laptops, Printers Printers, Copiers Hewlett Packard CANON Sharp Minolta Xerox Military Professional Experience: United States Air force – USAF 1976 to 1984 (Honorable Discharge) – Rank E-7 Position: Crew Chief – Aircraft Maintenance Led in maintenance and repair of C141 Overseen refueling operation Supervised quality control checks Managed all upgrades and installation of new parts Assisted with engine checks Contributed to the growth of team professionalism Streamlined maintenance process and procedures Responsible for personal growth in their abilities Trained and Mentored new airmen to the team Overseen Logistics of parts to be installed to ship Academic Education College of Staten Island Degree: AAS Major: Computer Science Minor: Business Administration Technical Certification Training Civilian Information Technology (IT) Certifications and Training A+ C++ Network+ Instructor MCSE(OJT) MCSA(OJT) IBM(OJT) Clearance(s) held: Top Secret – TS (not active) Secret (not active)


CollapseWork Experience


(Confidential) Operator 8/2017 - Present
City Of New York Department Of Parks & Recreations Specialize Crew Leader 3/2017 - 7/2017




CollapseJob Skills