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RssDirector of Operations

Responsibility for current and future operations in technical and other related fields. Development and writing of procedures and policies. Management of department(s) Analysis of report and data to find ways to improve company operations.

Application Support

Brecksville, OH

About Me


Information Technology


Application Support


National Award for best use of new client access feature of Autotask. Part of team recognized regionally with several awards for growth

Education level:


Will Relocate:



Brecksville, OH

Major Responsibilities

Managed team of network engineers Developed computer program to analyze test data Owned/Operated small computer consulting company for 20+ years Improved culture in technical support group, hiring several new people in the process Migrated Groupwise to Outlook for medium-sized company when technical team was unsuccessful in the effort Negotiated payments from customers who were unhappy with work Designed new procedures and trained workers in data entry, accounting, work tracking operations

Work Experiences

6/2009 - 10/2010


Director / VP

  • Directed operations of company, including working directly with partners and key staff members to develop and implement policy and procedure changes to improve operations of the company. Specialized in report generation and analysis to help partners understand and manage the health of the company in issues involving finances, staffing, and internal workings.

1/1990 - Present



  • Full range of duties required to successfully develop and run a small company. Consult clients on system design. Acquire new hardware/software solutions. Install solutions. Train users on solutions. Maintain solutions.

6/1986 - 12/1989

Keller-Hall, Inc


  • Manage daily operations of computer department, including network administration and systems maintenance

10/1977 - 6/1986

Fixed Base Operators

Director / VP

  • Directed both the instructional and charter flight operations Instructed individuals to become pilots ranging from private to commercial/instrument standards Coordinated maintenance activities to assure the fleet of aircraft was consistantly compliant with FAA rules

8/1974 - 10/1977

Lucerne Products


  • Manage group of inspectors; develop and institute inspection techniques to meet MIL-Spec standards of quality control; evaluate/modify manufacturing procedures to improve quality yields

6/1968 - 8/1974

BF Goodrich Tire Company

Individual Contributor

  • Design and develop tire constructions to meet ride and handling specifications provided by GM Conduct testing to confirm designs meet requirements Follow test builds in tire plants to make groups of test tires Manage construction specifications and activities in tire plants to maintain quality and perfomance of production runs of OEM tires



Type Name/Title URL Description
Website IT Research Research and evaluation of IT products
Website General research A wide range of web sites, depending on nature of current research goal