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RssPC Support,18 years experience

To catch on with a company where I can benefit with my experience and also develop my knowledge.

Application Support

Fountain Valley, CA

About Me


Information Technology


Application Support

Education level:


Will Relocate:



Fountain Valley, CA

Work Experiences

4/1994 - 10/2010

BAX Global / DB Schenker


  • Provide technical / operational assistance / support to customers and remote employees Identify and resolve software related problems Maintained a sense of urgency and ownership while resolving calls Rarely had to escalate internal issues to World Wide Help Desk Ensure issue is completely resolved to customer’s satisfaction Clearly documented all client interactions and troubleshooting steps Closed Help Desk Tickets in a timely manner Prepare daily and monthly reports for management’s review Detailed knowledge of company software, issues, methods of resolution Maintain and work from task list based on verbal and written input Storage and networking devices including VPN/firewall hardware and NAS devices Supported TCP/IP network, including Dell Routers and Switches Supported Windows 2000, 2003 and 2008 Servers, Windows 2000, XP and Vista Supported Microsoft Office, including Word, Excel, PowerPoint, and Outlook



Master Degree

University of Phoenix

  • Computer Information Systems


Bachelor Degree

Vanguard University

  • Diversified