Bob S

Medical or Health Services Manager - 20 Years of Experience - Near 20170


Medical or Health Services Manager


Herndon, VA

Education Level:


Will Relocate:



Bob T. Spencer, RN/LNHA 1311 Cold Harbor Court Herndon, Virginia 20170 Cell: 703-785-8017 Email: OBJECTIVE: To obtain a senior management level position where my skills and expertise would benefit the employees, facility and corporation. EXPERIENCE ADMINISTRATOR Stoddard Baptist Nursing Home Washington, DC December 2006 to present • Assist in the smooth transition of current Administrator’s promotion to COO and ultimately President & CEO of the organization. • Establish process by which utilization of Nursing Agency would become obsolete under specific time table. • Establish process through which cost containment and cost reduction would be realized. • Reevaluate referral process and census management to increase case mix of facility and subsequently increase revenue. • Explore and implement new revenue streams for the organization. • Increased facility awareness both internally and externally. • Increased facilities active involvement in neighborhood and community organizations. • Establish partnerships with long standing known entities in the Washington metro area for mutual benefit. INTERIM ADMINISTRATOR Eastpoint Rehab and Nursing Center Baltimore County, MD March 2006 to December 2006 • Increase and maintain census to budget • Assisted facility in passing re-survey visit with zero deficiencies • Developed and implemented admissions/marketing processes to address census challenges aggressively • Educate staff on keys to customer service • Develop and redefine operational system to reduce redundancy and inefficiencies in overall operation of facility • Managed day-to-day operation of facility INTERIM ADMINISTRATOR Ingleside at Rock Creek Health & Rehab Center Silver Spring, MD August 2005 to February 2006 • Increased and maintained census to budget • Developed and implemented marketing strategies and brochures • Assisted Health Center in preparing for and passing annual survey • Developed and implemented operation policies for Health Center • Oversaw day-to-day efficient operation of the Health Center • Developed and implemented Customer Service policies ADMINISTRATOR Adventist Sligo Creek Nursing & Rehabilitation Center Takoma Park, MD February 2000 to November 2004 • Brought stability in senior manager ranks. Created a positive work environment which resulted in less than 30% employee turnover. • Maintained census and budget for 3 of the 4 years. • Developed facility centered strategic plan (2000-2004) accomplished all goals by 2003 EXECUTIVE DIRECTOR Shawnee Springs Health & Rehabilitation Center Winchester, Va October 1999 to February 2000 • Played major role in transitioning the management from a nationally recognized long-term care provider to new operators (Pinnacle Health Service) • Designed and implemented new Policy and Procedure manual as well as establishing salary perimeters and hiring of staff during the transition phase. ASSOCIATE ADMINISTRATOR Regency Nursing & Rehabilitation Center Forestville MD December 1995 to March 1999 • Assumed the title and responsibilities of Chief Operating Officer for 160 bed long term care facility • Responsibilities included day-to-day management while maintaining facility in compliance with state and federal regulations. DIRECTOR OF NURSING Regency Nursing & Rehabilitation Center Forestville, MD October 1990 to December 1995 • Provided leadership and direction by establishing a positive working environment for nursing through the use of TQM/MBWA • Maintained the facility in compliance with state and federal regulations EDUCATION • AIT 100-hour correspondence course in preparation for sitting for NAB and state exam • 1995 Licensed as Nursing Home Administrator in state of Maryland • 2000 Licensed as Nursing Home Administrator in state of Virginia • 2006 Licensed as Nursing Home Administrator in District of Columbia • Northern Virginia Community College – Major Nursing Science • Licensed as Registered Nurse in Virginia in 1984 • Licensed as Registered Nurse in Maryland in 1990 • University of North Carolina at Chapel Hill, N.C., Major: Radio, Television and Motion Pictures. Minor: Psychology