Abby L

Information Technology Manager - 20 Years of Experience - Near 07090




Westfield, NJ

Education Level:


Will Relocate:



- Selected to lead day-to-day operations for international desktop-to-data center IT infrastructure with oversight for strategic direction and vision, IT engineering and service delivery, vendor relations, offshore IT functions and system deployments. Managed an 18-member, global team with 600 indirect, operations reports residing on five continents. Led web-hosting infrastructure design and build-out for international B2B / B2C portals. Consolidated regional four-pair data centers to one pair as well as multiple global service / call center desks. Implemented standardized and consistent, electronic monitoring across all branch and data center services. Engineered and deployed a central IPT telephone system throughout Europe. Redeveloped and standardized branch technology infrastructure in 70+ countries including local application rationalization. Implemented new IT infrastructures in Russia and doubled infrastructure in Brazil, China and India due to rapid, local, business growth. * $15 billion in outsourcing contracts from multiple vendors secured by serving as a member of a team responsible for third-generation outsourcing negotiations, due diligence, transition implementation and operations. * Spearheaded a $75 million project to transform and refresh data center, storage, network, telecommunications and branch/office infrastructure throughout Europe, Africa, South America, and Asia Pacific. * Built Microsoft Exchange infrastructure and migrated community from Lotus Notes to Exchange. * 75% improvement in data quality with 50% reduction in costs achieved by implementing a web-based infrastructure and processes to automate and standardize international consumer auto financing functions and corporate support systems. * Led international program to separate and migrate from GM IT network to new GMAC network and identify services within a 10-month period with zero disruptions to operations. * $3.5 million in annual network and hosting expenses reduced by leading a project to shut down an AP data center and migrate AP applications to a data center pair in Europe after expanding infrastructure to accommodate AP load. * $500,000 in annual expenses cut by eliminating both mainframe and network infrastructure at a UK data center. * Lowered used fleet vehicle retention lifecycle by 50% by setting up a web-based environment to facilitate online auctions for retired fleet vehicles for U.K. auto dealers. * 150% improvement in average application response times by deploying custom, cost-effective Evpn/MPLS network services at 80+ international sites and data centers. * Successfully refreshed and standardized network environments in 80+ countries supporting regional and branch operations, transforming an outdated system infrastructure to a more stable, robust network environment. * 50% reduction in outages with 35% improvement in customer satisfaction achieved by partnering with outsourcers to implement service value-focused ITIL-based processes across technology operations. * Managed yearly keep the lights on operations budget of $100M with supplemental incremental yearly budget of $20-$40M supporting new application investment projects. Averaged migrating from Novell to fully integrated Windows desktop and active directory environment within six months. Rationalized branch applications eliminated 25% desktop applications. * Significantly improved external customer and internal business application deployment satisfaction by expanding an application integration lab to support application performance and infrastructure day in the life stress testing by using Mercury testing tool set. * Established application delivery testing process where all vital and critical applications required compliance before release to deployment. * Led web-hosting infrastructure design build-out service desk support change management maintenance and daily operations for strategic retail and auto auction web applications used throughout North America operations. Performed numerous Lotus Notes upgrades monitored and achieved 99.99% availability. * Established disaster recovery plans for all vital and critical applications. Monitored and documented twice a year successful execution and plan currency.


CollapseWork Experience


Keller Williams Realty Sales Associate, Realtor 1/2013 - 1/2013
Eracent Incorporated President 1/2011 - 1/2012