Vanessa O



Collections Agent


Houston, TX

Education Level:

High School/GED

Will Relocate:



vanessa obeng myers 14747 Charlmont Dr Houston ,Texas 77083 832-880-5338 SUMMARY Highly motivated and dedicated business professional with experience meeting challenges in the finance industry. Works well independently through own initiative, and skilled in coordinating and directing staff. A Hard working team player with excellent computer skills .adept problem solver with experience in developing and instituting procedures. Hands on experience in Accounts Receivable , Customer Service , Commercial Collector Pmam Corporation- August 28,2012 -June 2013 Collector /Customer Service ( Alarm Administrator) Field inbound calls and resolve citizen questions on account and billing .Strong abliity and skill set perform high volume outbound .Enter permits update cancellations collection calls .Answer Inquiries. Return Voicemails , Process Billing Precision data entry .Process Returned Mail False Alarm Reduction and Improving Quality of emergency services. False alarm awarness and Educations .Permit Compliance .Alarm Adminstration Support Services to ARA and HPD Cisco Inc August 6,2007-March 2010 Collection Representative Responsible for reviewing,analyzing and collecting on past due commercial contracts and determining the most effective method of maximizing financial recovery. Successfully achieve delinquency goals by establishing and monitoring and working out arrangements. Department of Tranportation July 17,2006-October 17,2006 Engineering Aide Duties included maintaining highway and rights of way (sign) and repairs guard rails, Highway markers and signs, assisted with application of sanding and cleaning of bridges and roads, posting warnings signs, helping the public and performing other work as directed during emergency situations. Performed task in the environmental cleaning for communities, parks, law enforcement and State properties for the City of houston. Advance American March 03 -June 2004 Branch Manager Store marketing and sales and customer service follows and enforces established operational and personnel policies and procedures conducts and verifies daily bank deposit, over/short reports daily store reports and financial reporting. Maintains accurate store and bank records approves initial and subsequent customer transactions establishes store goals and monitors progress. Communicates with District Director of Operations regarding store operations .staffing needs, business and advertising opportunities. Interviews hires orients and trains new staff. Maintains payroll records and reports timesheet data. Coordinates and maintains staff schedules. Supervises full and part time customer service representative.Maintains store external and internal appearance. Orders and maintains store supplies. Maintains store computer systems other duties as assigned manages store operations including managing new, existing and past due January 01-Febuary 03 Reliant Energy Hl & P Houston, Texas Collection Representative Skip trace and research to collect delinquent final bill accounts on previous customers Make Payment arrangements and monitor customer accounts for payments .Research and resolve customer ?billing disputes Assist customer Service department with high call volume Answer incoming calls for internal departments and field personnel Contract customer through correspondence for collection of accounts Review Files, report credit bureau documents and financial statement customers Release order for commercial accounts 1997-2001 R F. Austin Bookkeeping Houston, Texas Collection Representative Assign daily disconnects for non payment bills to field personnel Disconnect for non payment information into customer information Answer incoming call from collections department Communicate with field personnel Research and resolve customer with billing disputes 1997-1998 RMA/KB Houston, Texas Collection Representative Managed and supervised collector training .Interviewed employment candidates.Maintained and updated employee work hours and schedules on a weekly basic Trained front end personnel on increasing and attaining sales goals .Conducted daily audits on charge off accounts Resolved customer problems and concern Represented company in court proceeding to collect return checks Release order for Commercial Account Education St Mary Academy Houston, Texas University of New Orleans Business admin