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RssSoftware & Network Support Manager

Christopher-Blake Heath (female) 221 Baites Road Toney, AL 35773 256.859.5333 home 256.256.682.3111 cell Secret Clearance EMPLOYMENT OBJECTIVE: Seeking an opportunity to utilize my training, communication, and leadership abilities to enhance the success of your organization. Business management professional, driven to accomplish missions, highly motivated, people oriented, artistic with increasing responsibility. SUMMARY: I am actively seeking a position in one of the following opportunities in a demanding, fast-paced multi-tasking office environments: Accountant Customer Service Administrative Assistant IT Cost Accountant Contracts Accountant: As an accountant I have an increasing 20 years experience. I can obtain and withhold AP, AR, PR, Bank rec, Forecasting, Budgeting, Variance Analysis, Collections, Sales Analysis, General Ledger, Financial Statements month end and year end, with various Accounting Software knowledge, P&L, (see all accounting softwares that I know at the bottom of the page) as I am a Certified Bookkeeper. IT: I hold have an increasing knowledge of IT. That being 10 years experience. I am certified in the following areas: Outlook, A+, XP, Microsoft, MCP. And Security A+. I am currently working on my Microsoft Engineering Degree and will graduate 012/209. I have extensive experience in software, hardware, and troubleshooting. Customer Service: I have extensive 20 years of customer service in dealing with inbound and outbound calls from a customer. Cost Accountant/ Analyst: I have 5 year of experience as a cost accountant/ Analyst. I need to be adept in all aspects of analyzing the costs of your company's production. You will need to understand how and when overall production costs vary with regard to standard fixed costs and varying costs related to volume, materials, labor, etc. Contracts: I have 1 years experience with Contracts. Complied data and documents needed to complete open proposals from various companies. Competitive price analysis, terms and conditions, negotiations, performance administration, preparations of modification requests and close-out. Time and materials, and fixed price contracts. Earned value(EVMS), cost estimating, and cost and budget analysis of material, cost, planning, . Administrative Assistant: I have 15 years experience as an Administrative Assistant. I have extensive experience iin the responsibleiblity for a variety of administrative and clerical duties necessary to run an organization efficiently. They serve as information and communication managers for an office; plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and e-mail. They also may handle travel and guest arrangements. WPM 65. I am certified in Outlook. I also have extensive experience in the Microsoft Windows Applications. EMPLOYMENT HISTORY Lockheed Martin 11/2007-Present Computer Help Desk Analyst and SharePoint Advisor Help customers with their computer and apparatus problems, resolve and respond to technology support questions received via phone, web and fax. Remote access: Answer moderately complex technical questions and troubleshoot personal computer hardware and software. Follow up on open trouble tickets to final resolution. Accurately and completely document incident information in provided Help Desk tracking tools. Remedy. Sharepoint advisor. + Technicore, Huntsville, AL 05/2007-8/2007 Accountant. Temporary job. Deltek accounts payable specialist. Christopher-Blake Systems, Huntsville, AL 2000-8/2007 Self Employed as Computer Analyst, Website Developer and Accounting Consultant. Create websites with various programs, networking, troubleshooting, and programming for the clients. Commercial and residential websites created for clients to include programming and setting up accounting modules. Trained clients to maintain the Accounting/ Finance modules on their websites: AR, AP, PR, taxes, month end and year end. SAIC-Government Contractor for NASA (MSFC), Huntsville, AL 1999-2000 Business & Planning Anlyst Develops, integrates, analyzes, documents and presents complex business and financial planning for the GMD (use to be National Missile Defense) Financial Controls within the company. Develops and coordinates data for complex schedules, resource plans, and forecasts. Develops and maintains I ntegrated cost and schedule information and networks using earned-value (EVMS) criteria and automated tools. Coordinates and consolidates source data into management information presentations. Works internally with all representatives. Proven to work together as a team to get the job accomplished. COLSA, Huntsville, AL 1998-1999 Accountant. Responsible for the growth financial administration of a sister entity of COLSA called FJC Growth Capital (this company processed government loans to minorities for businesses). To include forecasting, budgeting, variance analysis, bank rec, collections, consumer statements, sales analysis, AP, AR, PR, financial statements, month and year ends. Rollison Oil Company. Tuscumbia, AL 1993-1998 Accountant/ IT Manager. A full charge account for entire company, and IT professional for the company. In the accounting aspect: financial administration, to include forecasting, budgeting, Earned Value Management System (EVMS), variance analysis, bank rec, collections, statements, sales analysis, AP, AR, PR (various states), taxes, financial statements, month and year end reports. Filed Lube and Inspection taxes. Traffic manager. Identified trends and formulated correction action plans. Supervised 7 people. IT duties included maintained all computers, and did all updates, troubleshooting, etc. COMPUTER APPLICATIONS ~Accounting Software: Deltek, Cost Point, Quick Books, MAS 90, MAS 200, and MAS 500, Peachtree, Great Plains, SBS, Simply Accounting, Shelby, Versa Check, Proventure, FAS GOV, Profit, DacEasy, and M/P, Hyperion or Outlooksoft/SAP BPC). ~MRP Software: pc/MRP ~Applications: Remedy and SharePoint ~Spread sheets: Lotus 1-2-3, Microsoft excel ~Operating systems: All Windows Applications and A/s 400 ~Databases: Lotus Approach, dbase III+,Microsoft Access ~A+ Certification, XP Certification,MCP, troubleshooting, hardware, software EDUCATION: Bachelor of Science Degree. Biology/ Chemistry 1992 University of North Alabama, Florence, AL Minors: Accounting, Nursing, Physics, and Sociology Bachelor of Business, Accounting University of Alabama in Huntsville, AL Microsoft Engineering Degree, Huntsville, AL 2008 A+ Certification XP Certification MCP Certified Bookkeeper, TN Valley Bookkeeping 2006 Notary till 2009

Help Desk Specialist

Toney, AL

About Me


Information Technology


Help Desk Specialist

Education level:


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Toney, AL