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Stacy M

Quality Manager

Occupation:

Customer Service Manager

Location:

Columbus, OH

Education Level:

High School/GED

Will Relocate:

YES

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COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 10/2004 - Present
Aetna (Confidential) 9/2001 - 10/2004
Aetna (Confidential) 8/1999 - 9/2001
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SCHOOL MAJOR YEAR DEGREE

Lancaster High School College Prep 1994 High School/GED Degree
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Highlights:

Assisted with quality turnaround for local office in '05. Coached many people and trained many classes on important processes. Personally trained quality staff loacally and nationally on the Continuous Quality Improvement process. Able to manage one account while still being able to focus on process improvement.
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I am a plan sponsor liaison for one of our clients. I also perform root-cause analysis around claim processing errors and implement performance improvement plans to stop recurring trends.
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