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RssHelpdesk Analyst

Am looking for stability,job security and career advancement

Help Desk Specialist

Newark, DE

About Me

Industry:

Information Technology

Occupation:

Help Desk Specialist

Ideal Companies:

Siemens, Pharmaceutical companies
 

Education level:

Certification

Will Relocate:

Yes

Location:

Newark, DE

Work Experiences

11/2008 - Present

(private)

Entry Level

  • • First hand contact to end-users via phone and also desktop support • Supported Windows 2000 and XP, Ms Office XP, Outlook 2000 and XP • Logging all calls to the helpdesk using HP Service Center software providing regular feedback to the users on progress of the provision of solution • Installed and Configured VPN client to enable remote users to access the network • Installed and troubleshoot local and network printers • Configured POP3 and SMTP Internet mail • Installed and Setup laptops for the administration force team to dialup remotely and access company website, databases and emails • Receiving calls, Logging-in tickets and assigning them to the right technician • Liaising with the user support manager to identify problem areas concerning future use of the hardware and software problems and writing resolution procedures

9/2006 - 9/2008

Camden Office Supplies

Entry Level

  • • Receiving calls from clients that are having hardware issues • Troubleshooting and scheduling visits from technicians to clients’ premises • Escalating issues that are beyond our tier • Informing first time clients of the quality of our products, managing discounts and orders over the phone • Handling bill payments through the credit card systems and issuing confirmation numbers

Education

Skills

Keywords