Lisa H

Customer Relations Specialist Ocean, Air and Trucking


Supply Chain Manager


Lakewood, OH

Education Level:


Will Relocate:



Summary of Abilities and Skills * Restaurant Training/Hospitality Experience * Background in Air, Ocean, Trucking and Customs Logistics * Experienced in processing bills of ladings, manifests and dispatching * Extensive customer service and inside operational experience * Strong work ethic, excellent relationship building * Proficient knowledge of Microsoft Office, Outlook, and various shipping management software programs Professional Highlights Export Airfreight Customer Relations Specialist DHL Global Forward Renton, WA 1/17 - 3/17 * Focus: International Air First Priority Service for Intel, Boeing and Airbus * Responsible for processing and ensuring International Air Service was met within 48 hours of shipping * Tracked, traced and maintained extensive Excel spreadsheets as communication tools for customers * Responsible for domestic Intel Next Flight Out (NFO) service * Maintained continual training for TSA regulations Customer Service Ocean Logistics Span Alaska Transportation Auburn, WA 1/16 - 1/17 * Acted as single point contact for coordinating Ocean freight for Hawaii, Puerto Rico and Guam * Responsible for coordinating logistics arrangements to deliver all customer orders from the point of collection to final destination * Constant communication with customers via phone and email * Manage the transport, documentation and tracking for sales person for the Alaska, Hawaii, Puerto Rico and Guam markets * Responsible for "supervisor review" functions on shipments for small parcel packaging * Responsible for receiving customer service calls ensuring customer requirements are met as well as providing customers with updates for their shipments * Responsible for generating reports for current sailings as well as ensure documentation is accurate and precise * Daily main back up for receptionist Restaurant Server Mama Stortinis Restaurant Kent, WA 9/15 - 3/16 * Casual dining Italian Restaurant Ocean Billing Clerk (Contractor) Honolulu Freight Services Seattle, WA 6/15 - 9/15 * Ability to process bills of lading into shipping management systems to be processed for customer billing * Maintain deadlines for corrections and updates for Ocean customer billing Export Airfreight Customer Relations Specialist (Contractor) DHL Global Forward Renton, WA 12/14 - 6/15 * Focus: Seattle Air Export International service * Manage and maintain professional phone/customer service skills. Act as key contact for allocated customers * Ability to communicate effectively with customers, service providers, and colleagues worldwide through email, telephone and in person * Dispatching of pickup orders to cartage companies and booking of shipments with air carriers * Accepts and processes orders for handover to operations for Air Export shipments * Proactively informs customer on shipment status and exceptions by tracking and tracing using internal software and systems * Passes on leads to sales representatives * Acts as first contact point for customer claims for notification and reception of claims and respective document collection * Drives solution of customer complaints by solving it directly or assigning tasks to other function * Thoroughly reviews and resolves export documentation with customers and operations team Restaurant Server Verrazano's Italian Restaurant Federal Way, WA 4/14 - 12/14 * Fine dining Italian Restaurant Documentation Specialist American Fast Freight Fife, WA 2/14 - 4/14 * Experienced and skilled in export documentation Ocean, Air and OTR with excellent attention to detail * Provided general sales support with order entry, shipments and tracking, invoicing and inventory management * Responsible for duties such as tracking export freight from origin to point of delivery, scanning bills of lading for Alaskan, and Hawaiian shipments * Daily vendor & customer communication to follow up on shipment status or issues * All relevant shipment documentation including BOL, proposals, and internal files Server/Trainer/MOD Black Angus Steakhouse Federal Way, WA 3/09 - 1/14 * Casual dining Steak House * Responsible for training and management duties * Trained in Honolulu, HI store for six months as trainer Server/Trainer Santos Restaurant Middleburg Heights, Ohio 9/06 - 3/09 * Casual dining Italian Restaurant Accounts Receivable/Server Pier 41 Restaurant Naples, Florida 8/05 - 8/06 * Fine Dining American Cuisine * Responsible for maintaining daily ledger and accounting functions Outside Sales Representative Cleveland Express Trucking Cleveland, Ohio 6/04 - 7/05 * Responsible for maintaining and securing new LTL and TL business in the Greater Cleveland area * Maintained existing client base * Prepared weekly expense reports in timely fashion





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