Technical Project Manager

2/2003 - 4/2009

Hewlett Packard

Manager

• Product Patch Release Projects (Release Management) Managed simultaneous multiple enhancement/bugfix patch release projects for HP's Identity Management product suite consisting of 4 products (Select Identity, Select Access, Select Audit, Select Federation) * Promoted Agile practices and helped in the transition of CPE team management/development process to Agile. Played Scrum Master role - defined sprint/release iterations strategy and facilitated successful sprint executions. * Managed activities of offshore (China & India) Current Product Engineering (CPE) team consisting of up to 30 members * Worked with geographically separated Support, Product Management, System Integrators, Customers, R&D, and CPE teams to evaluate requirements and decide on enhancements and fixes that go into each release and come up with WBS. * Engaged executive leadership for aligning company strategy and product portfolio with business scenarios. * Developed, implemented, and maintained Project Management Plan for each project, including the configuration management, risk management, issue management, and communication plans. * Measured and monitored progress at clearly defined points in the process to ensure that the projects are delivered on time, within budget, and they meet or exceed expectations. Balanced scope, schedule, budget, quality, and risks by making adjustments as necessary. * Change Management: Reviewed and verified changes/solutions of high complexity and risk to meet customer needs. Formed and lead Change Advisory Board while implementing new change management strategies. * Communication Management: Ensured that all requirements, project plans, and changes to commitment are promptly communicated to all stakeholders. Maintained Sharepoint lists and alerts for effective communication between global teams. Introduced new metrics, utilizing existing tools within the company, for gathering and reporting accurate project status to stakeholders. * Incident Management: Coordinated prompt resolution of technical and business incidents. Mentored/assisted project team members on complex incidents. Approached problems in a rational manner using sound strategies ensuring comprehensive understanding and effective resolution. * Relationship Management: Managed relationships and coordinated work between different teams at different locations. Managed relationships with all vendors and sub- contractors. Monitored their progress and adherence to the contract. * Quality Management: Ensured that the project team follows all quality assurance processes, including periodic reviews and transitions. * Proactively dealt with potential customer escalations , critical issues, and disaster recovery which helped to reduce the involvement from the upper management. This also helped R&D team to focus more on future product releases and less on analyzing customer issues. * Designed and monitored KPI metrics for tracking and reporting offshore team efficiency for which accolades were received from upper management. The same processes were later adopted by other product teams. Industry: Information Technology, Healthcare IT, Finance (Banking/Mortgage/Investment), Insurance, Food, Pharmacy Environment: Java/J2EE (WebLogic/WebSphere/JBoss, EJB, XML, JMS, JDBC, JSP/Servlets, Hibernate, JCA, Struts), Database (Oracle, MSSQL, SQL), SOA (Web Service, SOAP, SPML,WSDL, SAML), Spring, LDAP usage, Contextual and Role Based Access Control, Agile, Scrum, OOA&D, RUP, UML, Eclipse, Cruise Control Strategic Customer Implementation Projects Managed key enterprise customer Identity & Security Management implementation and production upgrade projects. Formed virtual teams, consisting of members up to 10, to handle customer escalations, security issues, enhancements, and disaster recovery * Executed projects involving large scale implementations at Fortune 100 customers from Healthcare, Oil & Gas, Financial and Insurance sectors in US and Europe with durations lasting up to 1-2 years. * Established, Mentored, Managed and provided technical leadership to globally distributed Security and Identity Management R&D Experts team consisting of 10 members. Work done by the team ultimately resulted in getting references from 4 major enterprise customers in financial and insurance segments which helped sales in marketing the products to a wider base. * Planned and efficiently handled Crisis and Change Management * Mentored and provided technical support to global (Americas, Europe and Asia) professional services teams working on customer implementations. This resulted in increased trust in the product by the professional services and systems integration teams which ultimately helped in promoting the product to more customers. * Effectively helped customers to implement custom solutions using HP product for compliance of IT operations with Sarbanes-Oxley (SOX) requirements * Efficiently handled key customer reported security issues and coordinated patch releases and security bulletins. This resulted in limiting the damage caused by some security issues and also helped to avoid any negative publicity about the product. * Proactively identified risks related to customer issues/fixes and executed appropriate actions to reduce/eliminate the impacts * Escalation Management: Identified, managed, and led escalations until delivery. Analyzed and helped prioritize customer enhancement requests based on business use cases. * Patch and Security Management: Provided input to security policies. Proactively monitored the environment for patch compliance. Analyzed patches for compatibility with each customer or internal infrastructure environment. Approved patch and security changes. * Transformed Experts team as the liaison between customers, support, CPE, R&D and Product Management teams. Team was treated as the 'Subject Matter Experts' for any issues related to the product. Industry: Information Technology, Healthcare IT, Finance (Banking/Mortgage/Investment), Insurance, Oil & Gas, Food, Space (NASA affiliate), Pharmacy Environment: Java/J2EE (WebLogic/WebSphere/JBoss, XML), SOA (Web Service, SOAP, SPML,WSDL, SAML), HP Identity Management Suite (Identity, Access, Federation, Audit), Familiarity with Sun, Oracle, Novell, IBM Identity Management products, Contextual and Role Based Access Control, Directory (MS Active Directory, Sun IPlanet, Novell E-Directory), RACF, TopSecret, ACF2, Sarbanes-Oxley regulations, Integrations with HP Service Desk and Service Center Business Process Improvement Projects Led multiple internal process improvement projects with geographically separated teams across functional units. * Coordinated continuous product release management process improvements. Followed Six Sigma DMAIC approach to design an efficient system/process which aligned all the teams involved with product delivery value-chain. This resulted in having the product release available to the customers on the same day of the release by R&D. * Executed process improvement projects related to bug reporting by support and handling by CPE teams. Followed BPM life-cycle consisting of Design, Modeling, Execution, Monitoring and Optimization activities. Environment: BPMS, BPMN, UML, Visio, DMAIC

6/1998 - 1/2003

DSET Corporation

Manager

• Led R&D Software Development Projects involving Telecom Network Management and CLEC/ILEC B2B EDI Gateways Coordinated customer implementation projects Key Accomplishments * Led teams at various stages and releases as the product (InterConnectivity Gateway application using Electronic Data Interchange protocol) evolved. * Performed the role of Product Manager and made significant contributions towards product roadmap by aligning business needs with company strategy. * Managed on-time delivery of 2 Major releases with major improvements in functionality. These releases had greater impact on the usability of the product for the CLEC customers. * Led compliance team and worked with CLECs (Alltel, Allegiance) and ILECs (Verizon, BellSouth, GTE) to get LSOG compliance certifications for the products. * Involved with the complete life cycle of the Gateway product for various releases - Business cases, Requirements gathering, Prototyping, Implementation, Testing, Release, Support * Managed and provided technical support to implementation teams for custom implementations and integrations. * Built and managed connector team to develop mappings for EDI (Electronic Data Interchange) transactions with ILECs (Verizon, BellSouth, GTE) * Results of the contributions were evident when the product became the flagship product for the company in a short period Industry: Telecom (CLECs and ILECs) Environment: Java/J2EE (WebLogic/WebSphere, EJB, XML, JMS, JDBC, JSP/Servlets), C/C++, Database (Oracle, MSSQL), B2B, EDI, SNMP, CMIP, OOA&D, RUP, UML

2/1997 - 5/1998

NEC America

Contractor / Freelance

• Provided Consultancy services for Telecommunications Network Management Software development * Key Accomplishments: * Evolved as a technical lead in designing and delivering network management application * Carried out independent assignments to help bring a product to the market in a short period * Established a quicker way for developing prototypes which resulted in getting acceptance from upper management to go ahead with the project * Worked with teams in Japan and other locations in US ensuring timely reporting of status Industry: Telecom (Network Management) Environment: Java, C/C++, Oracle, SNMP, X-Motif

1996

Master Degree

OSU

• Computer Science

1993

Bachelor Degree

JNTU

• Electrical Engineering