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RssSenior Manager, Functional Excellence

General Operations management including customer service , distribution, procurement, etc.

Senior Manager, Functional Excellence

Milford, MA

About Me

Industry:

Management & Business

Occupation:

Senior Manager, Functional Excellence

Ideal Companies:

High Tech, Service Businesses
 

Education level:

Bachelor

Will Relocate:

No

Location:

Milford, MA

Work Experiences

4/2005 - Present

(private)

Executive

  • Responsible for Global Distribution, Product Remanufacturing, Customer Service, Technical Support, Training, IT, Facilities, Fleet Vehicles, & Quality Assurance. Member of Executive management team reporting to CEO.

4/2001 - /2005

Cynosure, Inc

Executive

  • As a direct report to the CEO, responsible for the global servicing and support of Cynosure’s customers in over 17 countries, with >3,000 installed systems. Functional worldwide responsibilities for Call Center & Technical Support, on-site servicing, Logistics, multiple Repair Depot operations, Training, International Servicing Dealers, the management of the Corporate MIS, Facilities, and Legal departments. Responsible also for the development and management of Cynosure’s minority ownership of a $30M+ Medical SPA Franchiser with operations in 35 U.S cities.

4/1996 - /2001

Hologic, Inc

Executive

  • Reporting to the COO, managed 200+ direct field service engineers, contract service personnel, and dealer service technicians for the installation, product connectivity, professional services, direct service, training, marketing and service sales involving the support of 9,000 networked products distributed to >25 countries.

Education

1989

Bachelor Degree

Northeastern Univ.

  • Industrial Technology Management