I want to take my QA team to the next level

10/1999 - 3/2009

BMC Software

Manager

• Product Line Manager Responsible for the QA architecture and SQA team for the DB2 Utility and Recovery products. Developed QA strategy and processes. Member of QA Technical Architecture team responsible for improving quality across the BU. Drove automation strategy. Architected the BU nearshore strategy and implementation. Managed business relationship with nearshore partner. Managed all aspects of the product development lifecycle, drove schedules, managed risks and change. Worked on multiple projects and releases concurrently. Mentored team to improve SQA process and techniques resulting in improved delivery schedules and quality. Worked closely with other product line managers to deliver integrated product solutions. Managed the schedule interlock and dependencies between products. Senior SQA Manager Second line manager responsible for all aspects of Quality Assurance for DSM LOB products, including Database Backup/Recovery, Performance, SQL Analysis, Space Management and DBA activities across multiple database platforms. Responsible for leading the SQA organization setting direction, goals and processes. SQA performed by global teams in multiple US locations and India. Successfully led multiple concurrent product releases and teams. Defined iterative and Agile methods for SQA, automation strategies, coverage strategies, build acceptance testing, white box strategies, and 508 compliance testing. Implemented source control for QA test suites. Organization consisted of 5 managers and 59 individual contributors. Led the transfer of development and SQA activities to team in India. Worked with Product Marketing to define the future strategy and product roadmap for the product suites being transferred. SQA Manager Held multiple SQA management positions responsible for managing the SQA activities for Space Management, SQL Analysis, infrastructure, product interoperability and automation teams. Sought out by senior management to address quality concerns and team productivity. Brought GUI, automation, white box, I18N and repeatable testing techniques to the teams. Architected, designed and implemented product interoperability testing methodology and built the interoperability team. Improved team productivity through mentoring, automation, test case management, estimation and project management techniques. Product Development Manager Responsible for managing all aspects of the development and SQA activities for BMC’s distributed high speed utilities products for Oracle and UDB. Managed multiple projects concurrently. Performed project management and set product direction.

9/1996 - 9/1999

Sony Electronics

Manager

• SQA Manager responsible for all aspects of the System Verification and Acceptance Testing of a satellite Transmission Broadcast System. Built the team, established test strategy and test processes. Developed and executed tests to verify hardware and software installation, configuration and system functionality. This system is a Client/Server Windows and Solaris based platform which integrated RAID based video server technologies with existing tape based devices to deliver 540 broadcast channels. Established test procedures and processes, and was responsible for project planning, plant startup, metrics, Defect Tracking and customer briefings. Worked closely with the customer to ensure requirements were met. This engagement was done onsite at the customer’s facility.

6/1985 - 9/1996

IBM

Individual Contributor

• Advisory Programmer/Analyst Quality Assurance Lead responsible for the development and execution of functional and system verification tests for the MultiMedia Server application on the RS/6000. This application serves multimedia content from an AIX server to PC, MAC and other UNIX clients across FDDI, Ethernet, Token Ring or ATM networks. As Beta coordinator served as key interface to our customers to ensure product quality and directions meet customer needs. Managed 1500 square foot test lab. Managed subcontractors on the development and test team. INTERNATIONAL BUSINESS MACHINES Advisory Development Manager First line development manager responsible for the software development, SQA, customer support and manufacturing support for the IBM Xstation product line. Brought in to focus on improving product quality and customer satisfaction. Customer satisfaction was increased by 25% due to providing faster response time to customer problems and implementing repeatable and automated testing techniques. This along with enhanced diagnostic features improved overall product quality. Managed multiple product deliverables while concurrently providing customer support, maintaining schedules, quality and budget considerations. INTERNATIONAL BUSINESS MACHINES Staff Programmer Quality Assurance lead responsible for the development and execution of functional and system verification test suites for DOS and Windows Emulation technologies on the RS/6000, PowerPC, SUN and HP workstations. Technologies allowed for DOS/Windows to run on AIX (UNIX), OS/2 for PowerPC and software emulated MPEG video decoding for Windows NT. Automated test suites resulted in reduction of test cycle by 50%. Manager of 2000 square foot test laboratory responsible for scheduling, staffing, hardware and software acquisition, maintenance and system administration. Supervised subcontractors and vendor on premise and product build teams. Acted as key interface with business partners to ensure product success across multiple hardware platforms. INTERNATIONAL BUSINESS MACHINES Staff Programmer Product development lead for Distributed CAD Client/Server application, responsible for the scheduling, staffing, quality as well as major development activities on the project. This project was developed onsite at the customer’s location and delivered into production on time with high quality. In addition to development responsibilities as the System Verification and Functional Verification lead I automated the test process resulting in a 10X quality improvement and a 25% reduction to the test cycle. Provided systems administration, TCP/IP, NFS, NIS, Oracle and Xstation support. INTERNATIONAL BUSINESS MACHINES Senior Associate Programmer Member of Advanced Architecture Design team responsible for Knowledge Based Systems and Object Oriented solutions. Completed Knowledge Engineering Apprentice program with the Intellicorp Corporation sponsored by the corporate AI Project Office. Design work allowed development to implement solutions to changing business conditions exceeding customer expectations. Prototypes and proof of concepts written in C++ and LISP. Development programmer and technical team leader responsible for mainframe based financial applications. Sought out by management to solve complex problems and to recover schedules while maintaining current workload.

1986

Master Degree

Rexas Wonan's University

• Mathematics

1981

Bachelor Degree

Madonna University

• Biology