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RssIT Project Manager PMP

I seek a leadership position in an established / growing firm.

Project Manager

Livonia, MI

About Me

Industry:

Information Technology

Occupation:

Project Manager
 

Education level:

Associate

Will Relocate:

No

Location:

Livonia, MI

Work Experiences

12/2000 - 7/2008

Auto Club Group (AAA)

Manager

  • - Managed projects for the corporate intranet, AAA.com consumer web, PeopleSoft and other non-insurance / corporate software, and PC/server technology. - Managed resources responsible for maintenance and production support. - Continuously increased intranet usage and user satisfaction by utilizing analytics and user feedback to define requirements for process improvement projects. - Initiated actions necessary to maintain performance standards and meet SLAs. - Controlled department costs by participating in annual budget planning, closely monitoring actual costs against budget plan, and scrutinizing variances. - Managed and prioritized project requests by collaborating with business partners to develop requirements, Business Cases, time and cost estimates, and Cost/Benefits Analysis. – Upgraded 6,000 desktop and laptop computers at six AAA clubs in eight states to Windows XP to meet corporate standards. Managed $6M project budget resulting in a completed project $800k under budget. – Upgraded PeopleSoft Human Resources and Financial applications to release 8 to stay current and supported. Transformed infrastructure to web-based platform. – Integrated AAA Chicago, Nebraska, and North Dakota processes and personnel onto Auto Club Group’s PeopleSoft HR/Payroll/Benefit applications when those clubs were acquired. – Upgraded intranet production infrastructure to increase capacity and improve reliability (clustered servers with failover and shared storage) – Built pre-production environments for the intranet to create safe environments for development and testing and reduce risk to the production environment – Implemented RedDot CMS (content mgt system) and LiveServer (personalization) to formalize content authoring processes, deploy initial personalization, and lay the foundation for developing the intranet into an employee relationship management system – Implemented BricsNet Building Center and hosting services to support Real Estate Services processes and data.

9/1999 - 12/2000

Auto Club Group (AAA)

Manager

  • - Responsible for tier-3 support of NT servers, network infrastructure, Unix and AS400 midrange servers, and DB2 for PeopleSoft. - Managed resources that provided maintenance and production support. - Established and adhered to department and project budgets to control costs. - Managed and prioritized operational and project workload to ensure the most important and urgent work was completed first. - Assisted customers with project request definitions and justifications to ensure they were prioritized correctly. - Managed related business initiatives and operational projects. – Upgraded LAN/WAN infrastructure to increase capacity, add redundancy and fail-over, and improve performance. – Acquired and implemented two N-class HP-UX servers, Oracle DBMS, and MC Service Guard high-availability software to support Customer Care corporate initiative. Negotiated hardware/software purchases. Delivered on time and under budget. – Managed Y2K compliance projects for system software and applications on HP9000 Unix and AS400 midrange servers. Included AAA mission-critical Emergency Road Service application on Unix servers. – Integrated AAA Chicago’s travel accounting processing onto Auto Club Group’s Global Max application when that club was acquired.

1/1996 - 7/1999

American Community Mutual Insurance Co

Director / VP

  • - Responsible for Computer Operations, Systems Programming, Database and DASD Management, Help Desk, Change Control, Problem Management, PC/LAN/WAN, Security, and Production Control. - Provided leadership to 2 managers and 35 employees / contractors. - Supported 700 users in home office, regional offices and remote sites. - Managed Y2K compliance projects to ensure data center hardware/software was upgraded, tested and prepared for millennium changeover. - Managed outsourced project to re-cable HQ building and convert from a 250-workstation Token Ring LAN to a 650-workstation Ethernet LAN. - Monitored system utilization and capacity to ensure Service Level Agreements were met. Initiated upgrades as needed to provide expected response time, system performance, and storage capacity. - Negotiated extensively with vendors for hardware/software acquisitions, upgrades and maintenance to obtain the best value for the cost. - Managed $6.5M annual expense budget to ensure costs remained within budget. - Administered contracts and approved invoices to ensure vendors honored agreements and only valid invoices were paid.

12/1987 - 1/1996

American Community Mutual Insurance Co

Director / VP

  • - Responsible for development and maintenance of mainframe and PC application systems. - Provided leadership to 3 managers, 5 team leaders and 50 Programmer/Analysts. - Managed development projects and production support for business applications to support corporate and business-line objectives. - Managed multi-million-dollar operational and project budgets to control costs. - Restructured department into business-line-specific teams to deepen product expertise, provide cross-training within teams, and enable a rotating on-call support model. - Initiated Quality Task Forces and spearheaded development of Programming Standards to improve the quality, consistency, and supportability of the department’s work products. Results included a continuous decline in the number and severity of production problems. - Implemented a telecommuting program that helped attract and retain qualified technical resources. - Proposed an employee recruitment bonus program that was adopted at the corporate-level. HR reported that the program reduced hiring costs and increased employee retention.

Education

1981

Associate Degree

Schoolcraft College

  • Computer Information Systems

Keywords