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RssSeasoned Customer Service Manager

I'm looking for a company that is looking to make a difference in their employees and the community they serve.

Customer Service Supervisor

Jacksonville, FL

About Me

Industry:

Customer Service

Occupation:

Customer Service Supervisor
 

Education level:

Master

Will Relocate:

No

Location:

Jacksonville, FL

Work Experiences

4/2000 - 11/2008

The Florida Times-Union

Manager

  • • Maintains effective communication with upper management regarding the department’s performance. • Manages the day-to-day operations and personnel, dealing with HR to resolve staff issues. • Oversees the development and alignment of all sales team members. • Manages and researches the resolution of customer issues and complaints. • Manages all employee hiring, work related goal setting, employee instructional program and performance appraisals. • Manages new account set-up, department billing reconciliation, customer refund processing and billing adjustments. • Prepares and maintains department records including the scheduling of sales teams and sales performance reports. • Researches and maintains, customer accounting information in SAP, including daily input in the SAP development and system enhancements. • Works with the corporate team daily to ensure accurate billing and resolution to customer billing inquiries.

11/1991 - 4/2000

Foot Locker Worldwide

Manager

  • • Managed all of the day-to-day operations for the store and achieve targeted productivity, sales and profitability. • Established and maintained effective communication with the District manager regarding OSHA laws, store management, employee performance, leave, dismissal and store safety. • Prepared and maintained all store records including budget forecasting, store budget, sales forecasting, sales reports and employee performance appraisals • Completed in-store merchandise audits, daily income audits as well as weekly and monthly revenue audits. • Managed customer complaints and inquiries about products and sales. • Managed employee leave as it related to FMLA laws

Education

2002

Master Degree

University of Phoenix

  • Organizational Management

2001

Bachelor Degree

Edward Waters College

  • Organizational Management

Keywords