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RssControlling Chaos

A new challenge to demonstrate my ability to bring order and discipline of Agile, PMBok, ITIL to chaotic programs and projects

Project Manager

Bellevue, WA

About Me


Information Technology


Project Manager

Education level:


Will Relocate:



Bellevue, WA

Work Experiences

4/2008 - 4/2009

ELM Resources


  • (Current Team size 15, Value $5.5 million) • ELM Resources is in the business of providing loan processing services for student loans. It is a Not for profit organization helping processing and disbursement of FELP loans to students, from 500 + schools across USA, from 14 major US banks • Project involves organizing and managing a multi year re-architecture and re-development exercise for ELM products involving o SaaS model with service oriented architecture for delivery to clients on demand o Enterprise service bus using BizTalk 2008 to ensure highly configurable services running in parallel o LinQ to XML provider for custom data transformations on the fly o Concurrency and co-ordination runtime for scalable business and DAL o Web layer with AJAX, MVC and LINQ for lightweight calls o Silver light for enhanced user experience • Developed a change management process involving multiple waves of incremental improvement. Each wave was planned, with well defined goals, ROI and change management process. • Completed the first wave (the 7 week plan) involving major infrastructure upgrade and software installs for the resolution of key stability issues • Completed first release of ELMNet software in the SaaS model. • Championed the introduction of agile processes across the organization, through coaching and training the teams • Responsible for budgeting, planning and execution of multiple projects • Created and executed business readiness plans, release and back out plans, communication plans, and training plans for change wave 1. • Currently we are in the sprint 3 for the wave 2 involving re-architecture of schools application and loan processing rules engine. • Created resource plans and I am currently working with resource partners for ramping up resources for next wave Tools & Technology: Current: (Java + Cold Fusion) New: (Silver light, MVC, LINQ, C#.Net, WCF, CCR), VSTS 2008, Quality Center, MS Project, SCRUM, BizTalk for processing >1 GB XML files

4/2007 - 4/2008



  • (Peak Team size 25, Value $9.5 million) • Program achieved 3 million per year of business value (25% ROI) by improving sales order management processes (costing, pricing, order entry, order tracking, delivery) • Championed the introduction of agile processes across the organization through training, coaching and leading from the front. Developed a hybrid model to suit the existing validation and control processes • Involved in the budgeting, estimation, and release planning of multiple projects • Managed the individual product burn downs in consultation with product owners and scum masters • Facilitated product backlog prioritization and scoping using six sigma tools • Monitored team velocity and made necessary adjustments to achieve optimal velocity • Projects involved both internal and external resources and offshore development • Managed defect triage, prioritization and assignment for multi location delivery teams • Managed and Reported progress and deliverables at PMO reviews, Quality review board and individual steering committees. Tools & Technology: C#.Net, VSTS 2008, Quality Center, MS Project, SCRUM

4/2004 - 2/2007

Sierra Systems


  • Program Manager OMNI Project, Department of Corrections Olympia WA Jan 2006 to Mar 2007 (Peak Team size 50, Value $15 million) • Helped transition the troubled project from IBM and create multiple quick wins • Lead redesign exercise involving case management and records management. • Used parallel design and development scrums to ensure continuous communication between offshore and on-site teams • Developed and refined use cases, as-is and to-be process models, documented high level designs for the UI and logical models • Managed the overall data architecture of the project • Followed Agile SCRUM methodology to deliver incremental releases. • Provided creative redesigns to control scope and size of the project. • Planned, controlled and reported progress to working and steering committee Tools & Technology: J2EE, DB2, WebSphere portal, Visio, MS Project, SCRUM Project Manager, Electronic Court Records, King County, Seattle WA Sep 2005 to August 2006 (Team size 12, Value $2.2 million) • Electronic Court Records solution received “INNOVATIONS IN AMERICAN GOVERNMENT AWARD” for 2007 • This project involves development of document management solution for the electronic filing, processing, and viewing court cases. • Actively managed expectations and re-built the application from a near cancellation situation and delivered the benefits in 6 months • The project followed a SCRUM methodology to iteratively and empirically deliver business value. The tight control of SCRUM methodology allowed us to deliver this solution on a fixed cost and duration. • Developed a SaaS model to deliver the product features to other district courts • Managed the maintenance and support for the modules of e-filing and record processing which are currently in production. Tools & Technology: Microsoft VB.Net, Enterprise Architect, NUnit, ACT Program Manager, Registry Common Services, Edmonton, AB January 2004 to August 2005 (Peak Team size 25, Value $2.5 million) • Successfully implemented Ivar Jacobsen’s Reuse model in the system of interconnected systems paradigm using classic RUP development model • Project involved development of enterprise reusable common services to support a legacy renewal project with a budget of 200 million over 7 years • Managed development and transition of 8 common services to be reused by 4 application systems built by independent vendors • Created release plans managed two major releases a year and a few minor releases • Managing the expectations of the application teams and diverse stakeholder groups Tools &Technology: Microsoft .Net, C#, Service oriented architecture, complete rational toolset, Application Center Test

5/1998 - 4/2004

HCL technologies


  • Program Manager, LMS, ThinQ Learning Solutions Inc, Baltimore, US December 2002 till April 2004 (Peak Team size 45, Value $3.2 million) • Managed the application development, Maintenance and testing engagement for ThinQ LMS (currently part of SABA suite of products) • The product is in the Learning Management Domain. It is a robust enterprise wide software developed using Microsoft platform. • Managed 18 projects during this engagement ranging from 20 to 100 person months • Ramped up team and successfully delivered first three projects • The product is used by some of the fortune 500 companies for managing their training systems. Key clients included US Navy, Siemens, Intel • Completed e-commerce integration for Siemens • Completed e-learning integration with NetG, Skill Soft for US Navy • Created a test lab for performance testing and scalability analysis of the product • Conducted localization and language pack testing of 8 Language packs in a record 20 working days Tools & Technology: Windows 2003, SQL Server, VC++, COM, COM+, IIS, ASP.Net, XML web services, Cold Fusion MX, MS Project Project Manager Trade Finance unit MayBank, Malaysia Dec 1998 to Feb 2002 (Peak Team size 35, Value $1.2 million/ year) • Developed and maintained products for the trade finance unit of the Bank • Successfully implemented the first offshore development project for this customer. Managed the high visibility project using the offshore + onsite model • Synchronized the delivery of milestones with multiple project teams and hence schedule adherence was a key factor. • Conducted need analysis, Client presentations, and design. Prototypes were developed and demonstrated to the customer to bridge communication gaps. • Developed as-is and to-be processes, use cases and requirements • Developed test plans and helped execute test cases for acceptance testing, systems testing and integration testing Tools & Technology: IBM AIX, Oracle 8 and VB 6.0 Designer 2000, MS Project