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RssMotivated individual that will help a company to take leaps into the fast changing world in technology.

An exploding company that will allow me to explode with them and take technology to new horizons.

Help Desk Specialist

Denver, NC

About Me

Industry:

Information Technology

Occupation:

Help Desk Specialist

Ideal Companies:

Red Ventures, Time Warner Cable, Wachovia, Bank of America
 

Education level:

Associate

Will Relocate:

No

Location:

Denver, NC

Work Experiences

3/2002 - Present

(private)

Individual Contributor

  • • Managed 3-year $100K a year STAR-W grant project to increase technology skills for 3rd, 4th, and 5th graders by creating an in-house publishing company to produce a quarterly magazine, newsletter, and e-zine. • Direct professional IT development for teachers and students continuously. • Created Professional Development videos for district level use. • Instrumental in creation of school’s first website that facilitated communications with parents and students. • Planned, implemented, and supported technical projects related to system infrastructure, security, management, maintenance and day-to-day operations and administration. • Led team of 3 teachers and 3 students in presentation at the State Building for Kid Tech Day for 2 consecutive years on how Denbo uses technology. • Automated numerous processes and procedures by creating forms for implementation by building staff. • Implemented automated Lesson Plan selected by school district for use by teachers across all buildings. • Provide support to teachers with technology lessons in the classroom. • Participated on 3-member team to allocate $130K school budget into appropriate accounts. • Created Professional Development videos for district use.

5/2000 - 3/2002

ITXC Corporation

Manager

  • • Collaborated with Vice President and a programmer as project manager to create automated Provisioning Database customized for company’s specific needs. • Coordinated rollout of lighting and wiring for network and phone connectivity to support high-end servers at brand new company building. • Led team in turning up Tier 1 quality T1’s, DS3’s, and E1’s. • Developed lasting business relationships as Provisioning Supervisor with Telecom Companies nationwide. Provided calm and professional assistance to help users troubleshoot circuit problems. Resolved problems in a friendly manner and helped users feel at ease in stressful situations. • Supported NOC and other staff members during 911 by providing calming leadership and reassuring customers of efforts underway to get their equipment back up and running. • Participated in weekly meeting with Vice Presidents of other departments to plan better strategies to maintain Tier 1 quality for customers internationally. • Successfully completed demanding 1-week project coordinating equipment removal and shipment to new location and final preparation of relocating facility.

Education

2009

Bachelor Degree

University of Phoenix

  • BS in Information Technology

1998

Certification Degree

CompTia

  • A+ Certification

1994

Trade School Degree

The Chubb Institute

  • Data Center Support

Keywords