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RssExperienced Call Center Manager

A management position where I can utilize my extensive management experience to meet or exceed client satisfaction.

Customer Service Manager

Clayton, NC

About Me

Work Experiences

4/2008 - 8/2008

Labcorp of America


  • Managed a multi call center consisting of 95 CSRs handling over 10,000 calls daily.

4/2004 - 7/2007


Director / VP

  • Director of a call center that consisted of 85 CSRs who handled multi cultural clients inquiring on the Dental coverage that they maintained.

4/1986 - 7/2003

Pershing LLC

Director / VP

  • Held various positions managing various operations within the company. Last position was as the VP of Customer Service.