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A challenging position utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance.

Administrative Assistant

Desoto, TX

About Me


Clerical & Administrative


Administrative Assistant

Ideal Companies:

AT&T, Liberty Mutual, TXU, Blue Cross & Blue Shield

Education level:


Will Relocate:



Desoto, TX

Work Experiences

1/2002 - Present



  • Responsible for acting as a liaison between Account Services and the client or customer, researching and providing resolution for all voice and data provisioning service order issues escalated to the employee’s level; handle all escalation, processes, and gap analysis regarding voice and data provisioning service order issues in a timely manner while adhering to client and departmental policies and procedures; establish an excellent working relationship with assigned client (e.g., AT&T, etc.) or customer (e.g., current AT&T customers, etc.) and continuously strive to improve the level of overall service that West is providing

4/1998 - 11/2001

Midland Mortgage Company

Individual Contributor

  • Bill Third Parties for losses occurred on a loan serviced by Midland Mortgage; From April 1998 to November 2000 was a Bankruptcy Specialist, evaluated all bankruptcy matters and coordinated with attorneys regarding all related hearings. The ability to work in a fast paced environment with high volume output; Strong organization skills and planning skills with the ability to recognize and anticipate customer needs.



Master Degree

University of Central Oklahoma

  • Criminal Justice Administration


Bachelor Degree

University of Central Oklahoma

  • Criminal Justice Administration


Associate Degree

Rose State College

  • Criminal Justice Administration