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RssClient Relationship Management, Usability/User Experience Specialist, Software Support, Training Curriculum, Presentation Development, Team Builder

Client relations, or trainer position in software development firm or business consulting firm. Position related to software support in most any industry non-hardware/engineering related.

Product Promoter

Des Plaines, IL

About Me


Sales & Sales Management


Product Promoter

Ideal Companies:

AllScripts, software developer, business consulting

Education level:


Will Relocate:



Des Plaines, IL

Work Experiences

9/1996 - Present



  • Support field technicians installing and servicing equipment as well as assisting with “needs assessment” for customers, database configuration options (SQL and Access), systems analysis, and positive problem resolution. Developed and delivered technical training curriculum and trained instructors. Responsible for all software verification and validation testing and documentation. Developing and delivering presentations to sales, end-users, and technical staff.

3/1987 - 9/1996

CASS Communications


  • design collateral materials, develop sales presentations, organized trade show arrangements, research new customers, develop direct mail campaigns, coordinate advertiser materials for submission to publishers, develop and update web site, design & implement annual research study.

9/1985 - 3/1987

St. Joseph Hospital

Individual Contributor

  • Meeting coordination; originated agenda, presentations, minutes, and travel arrangements. Maintained executive calendar, prepared reports, contributed to cost savings. Performed data entry, wrote correspondence, prepared budgets for corporate review, assisted with financial analysis. Originated purchase orders, check requests and processed expense reports.

1/1985 - 9/1985

Chicago Boys & Girls Clubs

Individual Contributor

  • Coordinated direct mail campaign, preparations for “Man of the Year” dinner and silent auction, and fund-raising golf outing. Prepared correspondence, managed executive and volunteer calendars, coordinated volunteer activities, prepared contribution reports, updated volunteer statistics, prepared budgets for corporate review, set project and task priorities, managing schedules. NOTE: Personal assistant to Bonnie Swearingen as outgrowth of fund-raising activities.

1/1984 - 1/1985


Individual Contributor

  • Proactively managed calendar, correspondence, reports, and task list for VP. Assisted in development and filing of legal briefs. Conducted research, analysis, and project monitoring for insightful decision-making.

6/1983 - 12/1985

Critical Care Services


  • Spearheaded conference, meeting, and training seminars; developing training materials, brochures, and placing advertisements. Maintained financial audit trail and prepared financial reports for Board of Directors. Originated purchase orders, processed expense accounts, maintained supplies. Supported operations of 4 team members.



Certification Degree

DePaul Univ

  • Web design & development


Bachelor Degree

DeVry University

  • Computer Info Systems


Certification Degree

Learning Tree Int'l

  • S/W Quality Assurance, Practical S/W Testing methods


Bachelor Degree

Northeastern Ill Univ

  • Special Education Instructor