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Client Relationship Management, Usability/User Experience Specialist, Software Support, Training Curriculum, Presentation Development, Team Builder
Client relations, or trainer position in software development firm or business consulting firm. Position related to software support in most any industry non-hardware/engineering related.
Product Promoter
About Me
Industry: |
Sales & Sales Management |
---|---|
Occupation: |
Product Promoter |
Ideal Companies: |
AllScripts, software developer, business consulting |
Education level: |
Bachelor |
Will Relocate: |
No |
Location: |
Des Plaines, IL |
Work Experiences
9/1996 - Present
(private)Manager
- Support field technicians installing and servicing equipment as well as assisting with “needs assessment” for customers, database configuration options (SQL and Access), systems analysis, and positive problem resolution. Developed and delivered technical training curriculum and trained instructors. Responsible for all software verification and validation testing and documentation. Developing and delivering presentations to sales, end-users, and technical staff.
3/1987 - 9/1996
CASS Communications
Manager
- design collateral materials, develop sales presentations, organized trade show arrangements, research new customers, develop direct mail campaigns, coordinate advertiser materials for submission to publishers, develop and update web site, design & implement annual research study.
9/1985 - 3/1987
St. Joseph Hospital
Individual Contributor
- Meeting coordination; originated agenda, presentations, minutes, and travel arrangements. Maintained executive calendar, prepared reports, contributed to cost savings. Performed data entry, wrote correspondence, prepared budgets for corporate review, assisted with financial analysis. Originated purchase orders, check requests and processed expense reports.
1/1985 - 9/1985
Chicago Boys & Girls Clubs
Individual Contributor
- Coordinated direct mail campaign, preparations for “Man of the Year” dinner and silent auction, and fund-raising golf outing. Prepared correspondence, managed executive and volunteer calendars, coordinated volunteer activities, prepared contribution reports, updated volunteer statistics, prepared budgets for corporate review, set project and task priorities, managing schedules.
NOTE: Personal assistant to Bonnie Swearingen as outgrowth of fund-raising activities.
1/1984 - 1/1985
PRC
Individual Contributor
- Proactively managed calendar, correspondence, reports, and task list for VP. Assisted in development and filing of legal briefs. Conducted research, analysis, and project monitoring for insightful decision-making.
6/1983 - 12/1985
Critical Care Services
Manager
- Spearheaded conference, meeting, and training seminars; developing training materials, brochures, and placing advertisements. Maintained financial audit trail and prepared financial reports for Board of Directors. Originated purchase orders, processed expense accounts, maintained supplies. Supported operations of 4 team members.
Education
2001
Certification Degree
DePaul Univ
- Web design & development
2000
Bachelor Degree
DeVry University
- Computer Info Systems
2000
Certification Degree
Learning Tree Int'l
- S/W Quality Assurance, Practical S/W Testing methods
1978
Bachelor Degree
Northeastern Ill Univ
- Special Education Instructor