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RssAdministrative Manager, Program Director, Project Coordinator, Manager

I am a well-qualified effective leader and results-oriented manager with over 16 years of professional experience who would be an excellent choice for a management position with an organization seeking an individual with strong leadership ability.

Human Resources Administrator

Charlotte, NC

About Me


Human Resources


Human Resources Administrator

Education level:


Will Relocate:



Charlotte, NC

Work Experiences

12/2007 - 2/2009

On-Assignment Staffing

Contractor / Freelance

  • • Retrieves and communicates patient test results to provider management offices via electronic reporting, mail and facsimile. • Provides administrative support for processing all laboratory policies and procedures, operating training manual and standard operating manuals. • Performs personnel files audit. Researches missing requisition, code and process claims for payment and other duties as assigned.

5/2007 - 11/2007

Accrue Partners/C.B. Richard Ellis

Contractor / Freelance

  • • Oversaw and coordinated selection processes; recruitment, interview selection and selection procedures. Evaluated credentials, checked references. Processed new hire paperwork and welcome packages. Assisted managers with new employee orientation, termination request, bonus request, and performed other administrative duties as assigned. • Prepared and maintained employee personnel files. Performed I-9 and personnel files audits. Processed background checks screening and reported results. Processed invoices and ordered office supplies.

3/2006 - 3/2007

Jubilee Life Center

Director / VP

  • • Developed and conducted operation assessments and established clear direction that attended to the long-term, systemic development of all programs to align with the vision, mission and philosophy of the organization.

4/2003 - 9/2005

Dimock Community Health Center


  • Project Manager/Financial Counseling Manager • Managed long-range planning and day-to-day operations of a 40,000 patient practice. (6 clinics) • Collaborated with various levels of medical personnel to maximize productivity and enhance health care access to economically-challenged population. • Developed internal control and budgeting procedures. Maintained effective financial controls and participated in the forecasting process and applied skills in budget analysis, development and cost/benefit analysis to ensure that optimal levels of human resources and materials were maintained while controlling expenses. • Compiled statistics and reported to various local, state and federal agencies. o Increased revenue by $182,000 in one year o Maximized production with a 50% reduction in staff o Strengthened office administration through proven organizational skills o Decreased duplication of patient financial records Administrative Manager/Patient Access Manager (04/03 – 01/04) • Managed all aspects of operations within practice (6 clinics). Developed and delivered superior customer services. Responsible for operating efficiencies and cost management. • Supported budget monitoring to manage and control expenditures. Ensured the adherence of department billing policies. Responsible for denial reports, coding and correcting encounter forms. Implemented referral-tracking procedures for all ambulatory care practices. • Developed administrative policies and procedures to improve operations efficiencies and patients satisfaction. • Managed and coordinated selection processes; recruitment, interview selection and selection procedures. Evaluated credentials, checked references. • Reviewed departmental performance to ensure compliance with accreditation, quality assurance management, Resume of Lea Prevost-Casimir Page 2 and other regulatory statutes or requirements. Prepared and coordinated site visits for these agencies. • Recruited, trained supervised and evaluated, coached improvement management skills of 15 staff. Effectively managed all aspects of human resources. Evaluated staffing ratios, competencies and requirements. o Streamlined and reorganized Customer Service Operations o Created and implemented patient access policies and procedures consistent with organizational goals o Organized scheduling, managed support staff and set up training to improve delivery of services

4/2001 - 4/2003

Beth Israel Deaconess Medical Center


  • • Managed all administrative operational functions of the 30,000 patient practice. (7 clinics). • Served as interim operation’s manager for 9 months. • Developed processes and procedures to ensure efficient processing of work and provided customer service through problem resolution and prevention. Knowledgeable of human resources management techniques. • Organized schedules; managed staff and set up training to improve delivery of services. Acted as liaison for physicians, staff and administrative based managers. Resolved immediate problems with the department or unit and acted as a resource in the area of health center policies and procedures. Supervised 15 support staff as direct reports. • Oversaw and coordinated selection processes; recruitment, interview selection and selection procedures. Evaluated credentials, checked references. Investigated documented and resolved personnel issues and complaints at all levels in the organization. Designed and implemented training curriculum for staff. o Took over back-log, established plan with milestones and successfully revamped medical records filing system to function at full capacity in 12 months o Served as interim operation’s manager for 9 months and realized a 30% decrease in patient complaints o Established goals and responsibilities that clearly defined tasks and improved overall organization and productivity o Hired, trained, coached and mentored support staff Administrative Coordinator (04/01 – 04/02) • Directed meetings, clinical schedules, patient admissions and conferences. Interfaced with patients to ensure patient satisfaction. • Assisted with fiscal activities including initiating authorization of expenditures, monitoring accounts, and processing purchase orders. Developed financial and statistical reports, performed billing/collections for private practices and simple payroll. • Acted as liaison with BIDMC Human Resources Department and handled confidential employee information. o Organized scheduling, coordinated client engagements and ensured all levels of customer satisfaction o Mentored and trained staff



Master Degree

Springfield College

  • Organizational Management & Leadership


Bachelor Degree

Springfield College

  • Human Services