Quality /Technical Manager and leader with a proven ability to build consensus and guide teams to deliver top performance.

12/2006 - 3/2009

Zomax

Manager

• • Directed and completed all activities required to achieve ISO 9000 certification. • Prepared and executed the site Quality Manual and Quality Plan. • Responsible for creating and approving all site quality activities, policies, procedures and work instructions (SOP’s) for manufacturing, assembly and direct distribution. • Established all departmental KPI’s and metrics. • Developed and implemented AQL sampling plans. • Captured and classified all internal/external non-conformances for trend, root cause and Gap analysis using SPC techniques and metrology to identify needed areas of improvement. • Investigated and reported COPQ (Cost of Poor Quality). • Reduced scrap/waste/re-manufacture cost by approximately $ 190,000 over a two year period. • Performed all diagnostic testing (electronic signals, format, book spec) to determine root cause of reported defect. • Championed cross-functional process improvement teams and effective Corrective Actions to reduce non-conformances by 97% over a two year period. (CAPA) • Decreased all assigned departmental errors by 98% while decreasing operational costs through cross training and process refinement. • Developed Internal Auditors training and implemented site wide process and inventory location audits. • Reviewed contractual and technical documents to determine and implement strategic planning for quality control of new services and product launches. (Product Management) • Developed and Implemented proper QC testing for phone flashing service offering. • Responded to Customers with investigative findings and CA during periodic Quality Board Reviews, site visits and SCAR reports. • Initiated Quality Management meetings to address quality issues plant wide. • Created and reported monthly / YTD company quality scorecards to executive management. • Established and implemented multi-site quality controls to verify insourced and outsourced product including a “Virtual First Article” verification method. • Troubleshoot and recommend changes to Assembly DAR software project/batch tracking system. • Maintained Complaint database system for tracking internal and external product defects. • Maintained Preventative/Corrective action database for tracking and analyzing effectiveness of implemented actions. • Maintained vendor/supplier database. • Responsible for communicating and requesting VCAR’s. • Worked with all levels of the organization to establish collaborative and accountable cross functional relationships. • Responsible for hiring, training, directing staff and writing processes for; Inbound/Outbound Inspection, First Article Builds and Prototypes, In Line process checks, Final Acceptance, Internal and External Non Conformance Investigation and Reporting. • Developed and maintained departmental budgets, assuring adequate personnel and equipment was available on all shifts in order to guarantee quality standards were upheld. • Determined metrics, collected data and applied strong analytical skills to present accurate scorecards to executive management.

5/2001 - 8/2006

Cinram (WEA Mfg)

Manager

• • Performed all audio encoding, QC analysis, digital editing/correction, sound to picture corrections, format and timecode conversions. (Warner Bros., New Line Media, Lions Gate, HBO, Universal, LifeTime, Sundance Channel, Screen Media, etc.) • Performed DVD-Audio and DVD-Video authoring and title QC analysis. • Developed studio design, wiring, and equipment location/integration to optimize work flow and efficiencies. • Created and developed departmental ISO procedures and detailed training manual for audio processing. • Researched and developed new service offerings for DVD-ROM and DVD-Video and created and presented client demonstrations. • Responsible for developing, implementing and reporting Cinram and customer quality standards. • Served as technical contact for internal and external customer issues. • Maintained and calibrated all equipment. Maintained Software and Hardware updates (PC and Mac). • Maintained electronic database of all projects processed and delivered monthly reports for profit analysis and data tracking. • Established and maintained internal/external customer relationships to better improve quality, processes and production. • Responsible for troubleshooting and process analysis to determine root cause of title malfunction or playability issues.

4/1992 - 5/2001

Metatec (now Zomax)

Manager

• • Established technical standards. • Performed beta testing for software vendors. • Responsible for budget planning and adherence of all premastering departments. • Trained, hired and supervised all premastering associates. • Managed all processes and developed detailed ISO procedures and training materials for Audio and ROM Premastering, CD-R duplication, DVD-ROM builds and DVD Video formatting procedures. • Established duplication and burn on demand service offerings. • Implemented ISDN and WamNet! Services and Digital Audio Workstation processing. • Maintained a “less than .01%” non-conformance record within all managed departments. • Served as a lead ISO Auditor. • Prepared and presented quality information to Management Team including problem resolution status, updates and tracking. • Responsible for departmental troubleshooting and process analysis of all int/ext reported concerns to determine root cause and implemented appropriate temporary and permanent corrective actions. • Established and maintained vendor and customer relationships. • Participated in pre-sales/marketing processes to understand customer’s expectations and implemented process to meet and exceed these requirements. • Maintained and calibrated all equipment. Maintained Software and Hardware updates (PC and Mac). • Responsible for the purchase and installation of all premastering equipment, software and hardware. • Maintained electronic database of all projects processed. Created monthly reports to analyze customer trends and profit analysis. • Established and maintained internal/external customer relationships to better improve quality, processes and production.