Want your profile here?

Becoming a member is easy! works with you to help you advance your career by putting you directly in front of tens of thousands of recruiters in your field. Sign up today on

RssQuality /Technical Manager and leader with a proven ability to build consensus and guide teams to deliver top performance.

Looking for a career as a Quality Mgr., Business Analyst, or Technical Mgr. where I can use my existing skills and grow my knowledge to further my career and play an integral role in the companies success.

Aircraft Rigging Assembler

Powell, OH

About Me

Work Experiences

12/2006 - 3/2009



  • • Directed and completed all activities required to achieve ISO 9000 certification. • Prepared and executed the site Quality Manual and Quality Plan. • Responsible for creating and approving all site quality activities, policies, procedures and work instructions (SOP’s) for manufacturing, assembly and direct distribution. • Established all departmental KPI’s and metrics. • Developed and implemented AQL sampling plans. • Captured and classified all internal/external non-conformances for trend, root cause and Gap analysis using SPC techniques and metrology to identify needed areas of improvement. • Investigated and reported COPQ (Cost of Poor Quality). • Reduced scrap/waste/re-manufacture cost by approximately $ 190,000 over a two year period. • Performed all diagnostic testing (electronic signals, format, book spec) to determine root cause of reported defect. • Championed cross-functional process improvement teams and effective Corrective Actions to reduce non-conformances by 97% over a two year period. (CAPA) • Decreased all assigned departmental errors by 98% while decreasing operational costs through cross training and process refinement. • Developed Internal Auditors training and implemented site wide process and inventory location audits. • Reviewed contractual and technical documents to determine and implement strategic planning for quality control of new services and product launches. (Product Management) • Developed and Implemented proper QC testing for phone flashing service offering. • Responded to Customers with investigative findings and CA during periodic Quality Board Reviews, site visits and SCAR reports. • Initiated Quality Management meetings to address quality issues plant wide. • Created and reported monthly / YTD company quality scorecards to executive management. • Established and implemented multi-site quality controls to verify insourced and outsourced product including a “Virtual First Article” verification method. • Troubleshoot and recommend changes to Assembly DAR software project/batch tracking system. • Maintained Complaint database system for tracking internal and external product defects. • Maintained Preventative/Corrective action database for tracking and analyzing effectiveness of implemented actions. • Maintained vendor/supplier database. • Responsible for communicating and requesting VCAR’s. • Worked with all levels of the organization to establish collaborative and accountable cross functional relationships. • Responsible for hiring, training, directing staff and writing processes for; Inbound/Outbound Inspection, First Article Builds and Prototypes, In Line process checks, Final Acceptance, Internal and External Non Conformance Investigation and Reporting. • Developed and maintained departmental budgets, assuring adequate personnel and equipment was available on all shifts in order to guarantee quality standards were upheld. • Determined metrics, collected data and applied strong analytical skills to present accurate scorecards to executive management.

5/2001 - 8/2006

Cinram (WEA Mfg)


  • • Performed all audio encoding, QC analysis, digital editing/correction, sound to picture corrections, format and timecode conversions. (Warner Bros., New Line Media, Lions Gate, HBO, Universal, LifeTime, Sundance Channel, Screen Media, etc.) • Performed DVD-Audio and DVD-Video authoring and title QC analysis. • Developed studio design, wiring, and equipment location/integration to optimize work flow and efficiencies. • Created and developed departmental ISO procedures and detailed training manual for audio processing. • Researched and developed new service offerings for DVD-ROM and DVD-Video and created and presented client demonstrations. • Responsible for developing, implementing and reporting Cinram and customer quality standards. • Served as technical contact for internal and external customer issues. • Maintained and calibrated all equipment. Maintained Software and Hardware updates (PC and Mac). • Maintained electronic database of all projects processed and delivered monthly reports for profit analysis and data tracking. • Established and maintained internal/external customer relationships to better improve quality, processes and production. • Responsible for troubleshooting and process analysis to determine root cause of title malfunction or playability issues.

4/1992 - 5/2001

Metatec (now Zomax)


  • • Established technical standards. • Performed beta testing for software vendors. • Responsible for budget planning and adherence of all premastering departments. • Trained, hired and supervised all premastering associates. • Managed all processes and developed detailed ISO procedures and training materials for Audio and ROM Premastering, CD-R duplication, DVD-ROM builds and DVD Video formatting procedures. • Established duplication and burn on demand service offerings. • Implemented ISDN and WamNet! Services and Digital Audio Workstation processing. • Maintained a “less than .01%” non-conformance record within all managed departments. • Served as a lead ISO Auditor. • Prepared and presented quality information to Management Team including problem resolution status, updates and tracking. • Responsible for departmental troubleshooting and process analysis of all int/ext reported concerns to determine root cause and implemented appropriate temporary and permanent corrective actions. • Established and maintained vendor and customer relationships. • Participated in pre-sales/marketing processes to understand customer’s expectations and implemented process to meet and exceed these requirements. • Maintained and calibrated all equipment. Maintained Software and Hardware updates (PC and Mac). • Responsible for the purchase and installation of all premastering equipment, software and hardware. • Maintained electronic database of all projects processed. Created monthly reports to analyze customer trends and profit analysis. • Established and maintained internal/external customer relationships to better improve quality, processes and production.